Customer Service Manager
Resume:
Morgan V. O Connell
Wantagh, NY 11793
516-***-**** (Home)
516-***-**** (Cellular)
******@*********.***
OBJECTIVE: To contribute to the success of an organization by utilizing my knowledge and experience.
SUMMARY OF QUALIFICATIONS
Eighteen solid years of experience in customer service, telecommunications, electronic products and technology.
Strong communication, customer service and troubleshooting skills.
Ability to multi-task and manage projects to meet tight deadlines.
WORK EXPERIENCE
06/2005 Present
Information Technology Specialist
PM IT Personnel 840 S Broadway, Hicksville, NY 11801
Setup and troubleshooting of Apple, IBM, and UNIX Machines
Archiving and retrieval of data.
Repair of damaged equiptment.
10/2010 3/2011
Loss Prevention Officer
Best Buy Commack, NY
Prevention of theft of store merchandise
Opening and Closing duties
10/2004 10/2005
Computer Technician
CompUSA Farmingdale, NY
Repair of Apple and PC computers
Sales and installation of programs
Data transfer between computers
06/2003 - 07/2004
Store Manager
CellVentures of NY Massapequa NY
Training of new hires.
Handled all incoming and outgoing shipments.
Customer service.
Ensured security for co-workers.
10/2002 06/2003
1st Assistant Store Manager
Casual Male xL Valley Stream NY
Training of New Hires
Inventory Management
Customer Service
04/1999 10/2002
Customer Service Woodbury NY
Cablevision Woodbury NY
Billing problems
Cable TV/Telephony/Internet troubleshooting
07/1997 04/1999
Salesman
Nobody Beats The Wiz/The Wiz Massapequa NY
Sales of Computers/Various electronics
Customer Service
01/1997 07/1997
Assistant Contractor
Fabric Bonanza Various Locations
Construction of stores
De-construction of stores
Inventory Management
05/1996 12/1996
Customer Service
Blockbuster Video
Stocking of shelves
Customer service
Inventory Management
09/1995 05/1996
Fountain
Friendlys Restaurants Bethpage NY
Dessert artisan
Sales
Checkout
06/1995 08/1995
Miscellaneous Duties
Island Acura Wantagh NY
Clean Shop
Clean and refuel used cars
10/1994 06/1995
Counter Person
McDonalds Corporation Wantagh NY
Checkout of food items
Food Preparation
05/1994 06/1994
Counter Person
Carvel Syosset NY
Ice Cream Preparation
Checkout
EDUCATION
Completed courses at the following educational institutions:
Nassau Community College Garden City 2012 - Mortuary Science
Kaplan University Online 2008-2010 Criminal Justice
Briarcliffe College - Bethpage NY 1997 2001 Computer Information Systems
References are provided upon request
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