Manager Management

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MATTHEW MONAHAN 919-***-****

PROFESSIONAL EXPERIENCE

Consert 2009 - Present

Director, Product Management

Built a business intelligence application, based entirely Interviewed customers, prospective customers, and

on Amazon Web Services (EC2, S3, SimpleDB) industry experts to define use cases and integration

requirements

Managed the launch of pilot programs with three utility

companies Prioritized requirements and development schedule

Built a robust infrastructure on an IBM BladeCenter, Defined business requirements and assisted software

with Linux, VMware, DB2, and WebSphere development team with technical requirements

Negotiated a datacenter contract for server hosting, Authored case studies and whitepapers

enabling carrier-grade reliability while minimizing Performed system training for our customers' support and

capital expenditures operations staff

Implemented Agile methodology for software Performed sales demonstrations for prospective

development customers, legislators, and investors

ChannelAdvisor 2005 - 2008

Director, Technical Services

Led cross-functional teams during new product launches, Mentored employees, assisting in their career growth,

ensuring a smooth process from beta testing through including several promotions into management roles

final product launch Launched a customer satisfaction survey and used the

Successfully integrated an acquired company, resulting results to improve processes and drive a 50%

in an expanded customer base, and reduced overhead improvement in overall customer satisfaction

expenses Defined new software requirements

Customer Support Manager

Built a first-class international support organization, Launched a standards-compliant (ITIL) incident

while consistently remaining under budget and management system to streamline service delivery and

delivering a positive customer experience provide a real-time dashboard of key performance

indicators

Developed a customer portal, with API integration to

Salesforce.com, providing customers with access to view Drove international expansion, resulting in regionally-

and update their account information focused, 24 hour support for clients

Hofstra University 2004 - 2005

Manager, Help Desk Services

Launched a web portal to provide students, faculty, and Initiated a new staffing model, which leveraged part-time

administrative users with access to course information, student employees to increase services offered without

grades, and financial account transactions increasing costs

Adelphi University 1999 - 2004

Web Developer

Designed, built, and implemented a new web server Created and maintained web applications to establish

infrastructure, resulting in a low-cost, high-availability Internet access to legacy database systems

environment that requires minimal maintenance

IBM 1996 - 1999

Network Support Specialist

Worked on a variety of projects including ISO 9000

documentation, Y2K audits, and automated reports for

network availability metrics

Resume, continued from page 1

MATTHEW MONAHAN

ADDITIONAL EXPERIENCE

Triangle Web Applications 2008 - Present

Founder & Chief Executive Officer

Designed tools for on-the-fly SaaS application

development, leveraging cloud computing services from

Amazon (AWS) and Google (Apps)

Adelphi University 2002 - 2004

Adjunct Professor

Developed a new college course curriculum on web Instructed students and colleagues on web site design

application development using the Linux, Apache, concepts, including reliability, scalability, and security

MySQL, PHP (LAMP) software stack

EDUCATION

Adelphi University 2004

Bachelor of Business Administration, Management

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