Customer Service Management
Resume:
TOM DE SOUSA
**@************.***
http://tomelourenco.eurocv.eu
LOUREN O
http://vizualize.me/tomelourenco
http://tomelourencobiz.brandyourself.com/
M A R K E T ING M A NA G E M E NT S T U D E NT & IT T R A INE R
/ C O NS U LT A NT
Summary About Tom De Sousa Louren o,
No doubt the persistence, determination and definition of our goals
following our dreams and of course humility to learn from mistakes and
learn from those who do best are the most powerful attributes that Tom
de Sousa Louren o have learned over time.
All work that Tom as done, has been this way through the various summer
jobs, part-times, extensive range from betting in different areas training, up
to his work as a consultant, trainer where the feedback from his colleagues
and students made him feel alive and appreciated.
What moves Tom, his drivers, in terms of future activities, is undoubtedly
to understand trends, analyze behaviors, establish strategies, dealing with
people, solving exciting challenges and undoubtedly have an active and
fulfilled life!
Since his mission is to always strive for what makes him happy! Fighting
with the ambition of a winner! find the balance between professional and
personal success!
Tom is certainly passionate about life, emotions, by people and animals,
good food and drink. For those little things that make us all feel alive!
In a few words, Tom is an ambitious, good humored, creative, dynamic,
efficient, happy, honest, intelligent, fair, a fighter for his objectives,
meticulous, organized, responsible, hard worker, visionary and an
entrepreneur!
Toastmasters International
Experience 03 / 2012 - Present
Founder / President of the "Algarve Toastmasters Club"
Toastmasters International (TI) is a nonprofit educational organization that operates
clubs worldwide for the purpose of helping members improve their communication,
public speaking and leadership skills. Through its thousands of member clubs,
Toastmasters International offers a program of communication and leadership projects
designed to help men and women learn the arts of speaking, listening, and thinking.
http://www.facebook.com/Algarve.Toastmasters.Club
several training institutions 11 / 2009 - Present
Freelance Consultant / Trainer
Freelance Consultant / Trainer in the following areas: Computer Science; Behavior in
customer service; Time management.
in several training institutions: - CEAL (Confedera o Empres rios Algarve); - IEFP
(Instituto emprego e forma o profissional); - Projexus; - Studytrab; - Ipfel;
GALILEU - Especialistas em Tecnologias de Informa o
2008 - 2010
Training Consultant
Sales consulting; Market research & sales strategy development; IT Educational plans
for big, middle and small class organizations; Raising and managing strategic
partnerships; Speaker and trainer at conferences organized by the sales and marketing
department;
TMN 2006 - 2008
Commercial Manager
General and technical assistance to the customer; Commercial management of business
customers; Complaints management;
ISCTE Business School
Education 2012 - 2013
Bachelor of Science (B.Sc.), Marketing Management
University of the Algarve - Management, Hospitality and
Tourism Graduate School
2010 - 2013
Marketing Management
Member of the course commision
University of the Algarve - Higher Institute of Technology
2004 - 2008
Electrical & Electronics Engineering
Professional Certificate as a Trainer
Certifications
IEFP License: EDF 479177/2008
ECDL Core Certificate
ECDL Foundation License: PT100014687TL
Computer Technitian - Networks Installation and
Maintenance
IEFP License: 315/2009
Languages English French Portuguese
Skills Customer Relations Marketing Strategy Public Relations
Negotiation Advertising Team Leadership
Business Strategy Marketing Business
Management Management
Marketing Market Research Product Management
Communications Sales Management Portuguese
English Strategic Planning Marketing Research
Event Management
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