Manager Project
Resume:
Ellen Walker
Email: *********@********.***
Address: **** ****** ***** ****
City: Lago Vista
State: TX
Zip: 78645
Country: USA
Phone: 940-***-****
Skill Level: Senior
Salary Range: $85,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Ellen Walker
Austin Dallas, Texas
************@**.***
www.linkedin.com/in/ellenwalker
OOO Senior Leader and Strategist OOO
Default Portfolio Management Operations Management
Financial Management Vendor Performance Management
Performance Highlights
* One of an Exclusive (top 5) Team (of 36 total employees) that paved way in cutting national construction lending portfolio from $3B (6,731 loans) to
* Personally worked and removed troubled loans, mitigating potential $108.7M in litigation costs. (First Horizon)
* Instrumental in division vaulting to #1 in Nation for One Time Close (Construction to Perm) Program. (First Horizon)
* Built strength as pure workout employee on most difficult loans.
* Became #1 recognized Builder in Denton, Texas, earning reputation for unparalleled products, reliable quality service, and customer relationship excellence. (Schertz Custom Homes)
>> Successfully Navigated 2 Real Estate Booms + 2 Market Declines
Nationwide Involvement/Portfolios/Loss Mitigation In 46 States Policy/Procedure Management Compliance Reporting Legal Analysis/Close Attorney Collaboration Federal and State Regulations Settlement Negotiations/Loss Mitigation Programs Budget Management and Cost Containment Financial Reporting Preservation of Principal Staff Training and Mentoring Contract and Service Level Management
OOO LEADERSHIP FEATS OOO
## FIRST HORIZON HOME LOANS CORP., Irving, TX
2000 to 12/2010
First Horizon National Corporation www.fhnc.com
== SENIOR VICE PRESIDENT, SPECIAL ASSETS (2007 to 12/2010)
Enduring Contributions: Apply Loss Mitigation Knowledge to Default Portfolio Scenarios
Manage Loan Portfolio Orchestrate Timely Workout Strategies
Ensure OCC Compliance Manage Critical Partnerships Select and Interact with Attorneys
Strategic leadership and asset management initiatives involved supervising most difficult (e.g., problems with construction completion, litigation, or press exposure) and high-dollar, $1M+ loans with significant risk of loss.
Orchestrated structure and initially managed internal foreclosure/bankruptcy/paralegal team including developing and implementing policies. Additional management included administrative assistant and asset resolution coordinator.
Recruited external law firms and oversaw workout and litigation negotiation process with internal and external attorneys.
* Instrumental in slashing $3B loan portfolio to
n Employed diverse background to direct collateral to best outcome. Clarified options: Removal, collateral short sale, deed in lieu of foreclosure, loan modification, finance with another mortgage company/3rd-party loan acquisition, finish out of collateral/placing in permanent portfolio, dismantling of agreements/returning everyone on track, negotiation of liens filed, and if needed, calls for foreclosure on collateral.
n Regularly averted lawsuits (loans transitioning to litigation) and the need to involve attorneys, through confident reasoning initiative, resolution of mediations and overall problem solving communications with key stakeholders.
* Settled lawsuits and mitigated costs by hiring attorneys, providing file material, attending depositions, employing decision-making authority in mediations and collaborating toward resolution with borrower's attorney to prevent lawsuit.
* Assumed project manager role, communicating directly with builder, approving all draws, reviewing/adjusting interest rates, receiving interest payments, communicating weekly with borrower and monitoring scheduled home completion.
n Resolved issues with title companies, borrowers, lien holders, city officials and attorneys; negotiated with/directed outside attorney.
* Managed book of Real Estate Owned properties where workable solution was not feasible, achieving collective goals.
* Instrumental in providing input reported to C-level officers to determine reserves for distressed portfolios.
* Contributed significantly to performance details.
* Reduced spending of dollar and sped turnaround service after vetting and managing initial relationships with national inspection and appraisal services. Identified services that meshed with culture and business sector.
== VP, SPECIAL ASSET RESOLUTION MANAGER (2003 to 2006)
Enduring Contributions: Achieve Timely Workout Strategies and Resolutions
Manage Expanding Loan Portfolio Monitor and Maintain Profit Margins Derive and Execute Action Plan
Handled troubled assets (residential construction collaterals in various stages of building), determining action plan/execution in large personal pipeline. Reported on financial impact; maintained reports for executive management reporting. Managed 2 assistants and 3 asset resolution managers across east, west and central coast.
Assumed challenge to resolve 1st group of troubled assets in portfolio. Dissolved persistent problems and assisted collateral to modify into permanent portfolio, preventing aging assets to become problematic to OCC or bank, and freeing senior management to focus on new business.
== ONE TIME CLOSE MANAGER LOAN OPERATIONS MANAGER (2001 to 2003)
Enduring Contributions: Introduce New Product Improve Processes Spur Loan and Profit Growth
Brought on board to build up construction loans business. Managed Department that peaked at >6K loans; ultimate goal was increasing loans on books and boosting profits. Managed business in Texas, California, Florida, Louisiana, Georgia and Tennessee.
Led collateral underwriters, closers and loan officers in regard to new, competitive products.
Led departmental decisions impacting skyrocketing, profitable product that required impeccable service, as Loan Operations Manager. At height of role, contributed to growing portfolio for 1,031 loan commitments totaling more than $400M. Oversaw closings, fundings, servicing and builder draw disbursements/modifications. Monitored loans during construction for operational conformance on national level. Managed 4 assistants, 2 closers and 1 modification closer.
## WELLS FARGO, Denton and Fort Worth, TX
1996 to 2000
Formerly, Norwest Mortgage, Inc.
== LOAN CONSULTANT
Concentrated on customer satisfaction and retention, collaborating regarding optimal program to finance mortgages. Stayed current with all lending programs, VA, FHA, construction, subprime, and conforming and non-conforming conventional loans.
* Marketed competitive product advantages while advancing company name recognition and reputation after Norwest Mortgage merged with Wells Fargo and assumed the Wells Fargo name. Facilitated major promotional drive.
* Resolved customer credit problems and loan approval through an unusually proactive supportive customer approach.
## SCHERTZ CUSTOM HOMES, LTD. / SCHERTZ PROPERTY MANAGEMENT
Denton, TX
1985 to 1995
== OWNER / PARTNER
*Earned reputation for commitment to finest details and standing behind workmanship. Provided comprehensive residential custom homebuilding services including design, construction, marketing, bidding, negotiations, customer coordination, legal oversight and management. Interpreted market studies and cost analyses for property appraisals and construction costs.
*Managed and leased diverse properties, including up to 17 single-family residential properties and 3 apartment complexes. Provided commercial property management services to 6 office buildings; managed and supervised office finish out. Supervised office support staff and subcontractors. Built name for fairness with customer and subcontractors.
* Maintained competitive stance by continually evaluating banking and subcontractor options, ensuring best rates and profit yield. Goal was 10% to 12% profit per home compared to average builders' goal of 7%.
Highlights of Prior Professional Experience:
== VICE PRESIDENT, REAL ESTATE AND BANKING DIVISIONS
American Portfolio Financial Group, Inc., Dallas, TX
Piloted rental property building project, meticulously researching, interviewing, selecting and managing 6 builders. Directed financial analysis and decision-making and monitored project progress. Managed >$1M in building contracts.
== PROJECTS ADMINISTRATOR TO PRESIDENT OF CONSTRUCTION
TriSource Corporation, Dallas, San Antonio and Austin, TX
* Instrumental in efficient operations, timely decision-making and cost containment efforts. Shored up commercial property projects at 3 growing offices. Involvements included: Locating sites, securing financing, coordinating with government entities, bidding contracts, managing project construction, selecting interior decor and bolstering customer sales strategy and satisfaction efforts.
Additional Information
== PERSONAL SABBATICAL, 2011 to 2012
Primary caretaker for terminally ill mother who recently passed away. Perpetuated professional, asset management proficiency, remaining current with mortgage industry through news feeders/interaction with colleagues and employers.
OOO Education Professional Development OOO
* Business / Law / Real Estate Coursework (2 years), at various Dallas Community Colleges/Southern Methodist University
Graduate, Leadership Denton (TX) n selected by business colleagues in the community.
* Held Multiple Professional and Civic Association Membership and Leadership Roles Including:
Member, National homebuilders Association Member, National Mortgage Association Chair-elect, Denton County Chamber of Commerce Chair, Denton Planning and Zoning Member, Advisory Board, University of North Texas, Department of Management during period of explosive business growth.
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