Customer Service Information Technology

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Harlow Diegel IT Resume

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Harlow Diegel *******@*****.***-****.***

OBJECTIVE: To obtain a position within the field of Information Technology where I can utilize my current technical skills learned through job experience and education.

EDUCATION:

ITT Technical Institute, Albany, NY

Associates in Occupational Studies- Information Technology,

Graduated Computer Networking Systems, 2010 GPA 3.9

COMPUTER & TECHNICAL SKILLS:

Software Skills: Windows XP, Server 2003, Red Hat Linux, Os/390, Jes2, Ca7, Tso, Netview, Cics, Osem, Oam, Medialink, Omegamon, Rmf, Racf, Microsoft Word, Excel, Access, Power Point, Lotus Notes, Visio, Project, Virtual Machines, View Direct, Rams, ICGS, Gtems, and team thought processing.

Hardware Skills: IBM Tape drives (3480, 3490), STK Tape drives (3490 e, 3490 ee, 3590), STK Silo, STK VSM, IBM Silos, Computerm Controllers, SV/390 Mainframes, AS-400, PBX, and IBM virtual servers. Training: IBM CBT Courses- OS/390, Jes2, CA7, TSO, Netview, Cics, Osem, Rmf, Racf, Omegamon, Ipl (Intermittent Program Load), POR (Power on Reset), IBM Servers' course from IBM, Lockbox, ACH, Sms, NDM, Computerm, All STK hardware. Operating System Skills: Windows 98, 2000, XP, Server 2003, and Fedora Red Hat Linux.

PROFESSIONAL EXPERIENCE:

Kelly Services, Albany, New York - Empire Blue Cross

Medical Management - Contract Position

July 2006 - April 2007

Responsible for pre-certification of medical requirements with daily updates to management.Worked with members, providers, and health care facilities.

Kelly Services, Lakeland, Florida - Verizon Communications

Customer Service - Contract Position

February 2004 - February 2006

Responsible for providing support to all field personnel.

Assisted with all work orders and reconciliation of materials Reviewed plot plans for redlines and placement of cables in accordance with work orders, assurance of compliance to codes, and the close out of orders when completed.

Key Bank, Albany, New York - Sr. Computer Operator

April 1998 - October 2003

Monitored zOS SV/390 mainframes. Level I support for all mainframe applications, enterprise mailbox transmissions, and network controllers Monitored service level agreements, trouble-shooting mainframe issues, POR and IPL. Responsible for all mainframes utilizing numerous software and hardware.Performed disaster recovery testing every 6 months

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