Customer Service Data

************@*****.*** 773-***-****

DANIEL FEHRENBACH 1514 W. Bryn Mawr #2B, Chicago IL 60640

http://dnfehrenbach.com

EDUCATION

University of Michigan School of Information - Master of Science in Information, May 2010

Tailored Specialization focusing on Organizational Data and Knowledge Management

Coursework Includes : Data Manipulation - Exploratory Data Analysis - Database Application Design - Information

Architecture - Organization of Information Resources - Human Information Retrieval - Statistics - Usability Testing

GPA 7.7/8.0

Washington University in St. Louis - Cum Laude Bachelor of Arts, May 2005

Major: History

Studied Abroad at Kings College, London, Spring 2004

Honors Thesis Title: Surveys of Control: Collaboration and Complication in the 18th and 19th Century Surveys of India

o Awarded Best Undergraduate Essay, South Asian Paper Series: Spring 2005

EXPERIENCE

Center for Neighborhood Technology - CNTEnergy - Chicago, IL

Data Analyst, July 2010 to Present

Rapidly develop scalable and robust transformation and transfer tools for critical and sensitive data sources

Perform rigorous statistical analysis and create usable visualizations to inform clients, funders and regulatory bodies

Design, develop and maintain organization s first online data collection application on Amazon EC2 server instance

Center for Economic Progress - National Community Tax Coalition - Chicago, IL

National Survey Intern, Summer 2009

Planned and executed nationwide survey of free tax preparing organizations, reached 160% of survey response goal

Managed and improved process for sanitization, description, error correction, reporting and archiving of survey data

American Planning Association - APA Library - Chicago, IL

Library Intern, Summer 2009

Catalogued and abstracted 3 years of professional and research periodicals from 4000+ volume specialized library

Created Java application to analyze the text of APA advisory service documents, discovering frequently used web

resources, output used by supervisor to justify continued subscription to municipal code databases

University of Michigan - Hatcher Graduate Library - Ann Arbor, MI

Reference Staff, 2008-2010

Staffed central reference desk at university s largest research library, answering in-person, phone and IM queries

Interacted with library users to determine specific information needs, quickly matched needs to relevant resources

Trained on library search tools, third-party research databases and library professional practices

FastWeb.com - Scholarship search and matching website - Chicago, IL

Research Associate, 2006-2008

Worked with team to identify and present financial 2550 new aid awards per week to two million site users

Initiated and oversaw the development of department-wide evaluation criteria to ensure consistency and quality

Appointed as lead contact for customer service inquiries and communications with financial aid sponsors

VOLUNTEER PROJECTS

ProPublica - Data Based Reporting - New York, NY - February 2009 - MongoDb user tracking database prototype

Community IT Innovators - Consulting Team - Washington, DC - February 2009 - Client needs database design

SKILLS

Expert in Microsoft Windows, Mac OS X, Linux, Microsoft Office

Proficient with Perl, PHP, Python, R, SQL, HTML, CSS, JavaScript, MS Access, Adobe Creative Suite

Contact this candidate