Customer Service Manager
Resume:
Christopher D. Biggerstaff ********@***.***
*** ***** ***** ******, ** 21144 410-***-**** (Home) 410-***-**** (Cell)
Education:
University of Maryland -- College Park College Park, MD
B.S. in Physical Sciences, August 2012 Spring 2008 –August 2012
GPA in Major: 3.153
Honors / Achievements:
Work Performance Awards (Perfect Attendance; Safety and Exemplary Performance) – University of MD - 2012
Elected into the Order of the Arrow- Boy Scouts of America, 2009
Achieved rank of Eagle Scout- Boy Scouts of America, 2007
National Honor Society - Mt. St. Joseph High School, 2006 - 2007
Work Experience:
Operations Planning Analyst, University of MD - March 2011-August 2012
Shuttle-UM, 242 Paint Branch Drive, College Park, MD 20742
Assist the Operations Planning Manager with making University of Maryland campus transportation schedules for the upcoming semesters and to ensure other operational and administrative duties are completed.
Dispatcher, University of MD - October 2010-August 2012
Shuttle-UM, 242 Paint Branch Drive, College Park, MD 20742
Duties include providing customer service by answering the phones diligently and with respect for the customer, ensuring that drivers are on time and route tallies are correct and accurately maintained, and resolving emergency issues, such as motor vehicle accidents or personal threats to our drivers, calmly and as quickly as possible.
CDL Driver, University of MD - December 2009 –present
Shuttle-UM, 242 Paint Branch Drive, College Park, MD 20742
Duties involved driving transit buses for the University of Maryland, College Park. Advanced quickly through training and qualified to operate variety of vehicles, including 40-ft. buses.
Computer Help Desk Associate, University of MD - February 2008 – January 2009
Computer and Space Science Building, University of Maryland, College Park, MD 20742
Duties included assistance to customers for a variety of hardware and software computer issues; such as network connections, browser and e-mail problems, and other network challenges.
Customer Service Associate, June 2007 – April 2009
Lowe’s Home Improvement, 8281 Gateway Overlook Drive, Elkridge, MD 21075
Assisted customers with home improvement projects, including designing decks and fence plans on computer programs; creating details for major projects, and making material lists for customer designs. Responsibilities increased to include training and supervision of other Customer Service Associates.
Extra Curricular / Community Activities:
Assistant Scoutmaster, Boy Scouts of America, March 2007-present
Troop 712, 1215 Old Camp Meade Road Severn, MD 21144
Provide leadership and assist the scouts in developing necessary skills for outdoor activities, earn merit badges, and learn how to deal with emergency situations. Participate in planning community service and camping trips for the scout troop.
Venture Crew Advisor, Boy Scouts of America, October 2010- present
Crew 712, 1215 Old Camp Meade Road Severn, MD 21144
Provide motivation and experience to the crew so that they can plan their own activities, while advising them of what they should avoid and prepare for when planning and carrying out trips/events.
References
Mr. Patrick Courtney Mr. Phil Balles
Scoutmaster, Troop 712 National Security Agency
Boy Scouts of America 916 Redmore Drive
2830 Tennessee Avenue Severn, MD 21144
Halethorpe, MD 21227 410-***-****
Mr. Tom Beigel Mr. Peter Jackson
University of Maryland Shuttle-UM, Manager
10303 45th Pl. Apt. 1-202-***-****
Beltsville, MD 20705
Mr. Isaac Ruiz
Shuttle-UM, Manager
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