Manager Customer Service

TOM PERFANIUK

Email: ***@*********.***

Cellular: 587-***-****

INTRODUCTION

An experienced manager with proven success improving quality, safety and process while increasing profitability, efficiency, productivity, employee and customer satisfaction.

SKILLS and EXPERIENCE

Financial Management - P/L accountability, planning, development of annual expense and capital budgets including preparation and justification of appropriation requests.Health and Safety Management – Alberta Regional H&S Officer, Calgary H&S Coordinator, incident investigation, reporting, data entry, corrective action, regulation adherence, training.Total Quality Management - ISO 9002 preparation, documentation, implementation and conformance monitoring, LEAN concepts, Continuous Improvement, 6 Sigma, 5 S, Kanban, Poka-Yoke, Heijunka Box, Value Stream Mapping.Manpower Management - requirements planning, human resources, interview, hire, train, coach, mentor, create trusted leadership, discipline and termination, establish performance objectives, performance evaluations of department managers, supervisors and staff.Process Management - Lean concepts, facility layout, production and material flow, work station design, time studies, methods analysis, standards development for performance evaluation of departmental efficiencies; investigation, documentation and implementation of various CNC Automation equipment as well as Total Warehouse Logistics RF Gun System for order selection and inventory control.Strategic Planning - development of 1, 3 and 5 year projections.Decision Management - fact collection and alternative analysis.Reporting and Administration Management - Developed, documented and implemented ERP systems for production, inventory, warehousing, distribution and financial controls for all facilities across Canada and standardized to one common system, including system design, selection and implementation of computer hardware and software.Project Management - chair and facilitate continuous improvement meetings regarding health and safety, quality, process, efficiency, waste and cost reduction.Policy and Procedure Management - operations manuals, rules and regulations, individual department and cross departmental.Collective Bargaining - contract management, negotiations and contract issue resolution.Inventory Management - material requirements planning, purchasing, expediting, physical inventory count preparation and control, execution, reconciliation and costing.Facilities Management – maintenance, administration and lease negotiation.Customer Service - wholesale and retail sales including outside, inside and counter sales.

PROFILE

Customer service oriented manager and team builder experienced in various environments. A coach and mentor possessing excellent communication and organizational skills, enjoys a challenge, is self-managed and takes pride in getting the job done well, on time and within budget. My professional philosophy is the pursuit of corporate objectives based on people, excellence and integrity. My personal motivation is achieving results while meeting or exceeding performance expectations. I build great teams with a management style based on the principal that people do not work for me, but instead I work with people to help them achieve our common goals. I am considered a strong leader willing to go the extra mile to ensure the team is always successful.

TOM PERFANIUK

Email: ***@*********.***

Cellular: 587-***-****

CAREER HISTORY

October 2008 to January 2012 - EMCO Plumbing, Calgary, Alberta

Operations Manager

Operations of the Calgary plumbing distribution centre (76,000 sq feet with over 10,000 products) as well as 6 satellite branches. Financial management, human resources, warehousing, distribution, vehicle fleet, facilities maintenance, human resources, counter and inside sales with a staff of 160 employees. Reduced operating expenses by 37%, increased efficiency by 29%, increased employee satisfaction by 30% while maintaining sales volume and on-time delivery. Regional Health and Safety Coordinator for Alberta total of 28 Branches. Reduced lost time injuries from 12 to 0 occurrences the first year.

December 2007 to October 2008

Time off for vacation / traveling.

November 2006 to November 2007 – Pella Windows and Doors, Calgary, Alberta

Operations Manager

Responsible for the operations of the Calgary and Edmonton branches including financial management, human resources, warehousing, distribution, vehicle fleet, facilities, product installation and customer service with a staff of 75 employees. Increased operational throughput capacity by 35% trade sales and 45% retail sales from previous year.

August 1997 to October 2006 - TC Honkers Inc., Calgary, Alberta

General Manager

Responsible for the overall daily operations including financial management, accounting, administration, budget creation, marketing, advertising, sales, consulting and web site development. Created and built the company from concept to a profitable venture.

April 1992 to August 1997 - Gienow Building Products Ltd., Calgary, Alberta

Manufacturing Operations Manager (1994 – 1997)

Manager Wood, Vinyl, Industrial Products (1992 – 1994)

Simultaneously held the position of Quality Coordinator Manufacturing from 1992 to 1997 responsible for the introduction of the corporate quality initiative in preparation for implementation of the ISO 9002 Quality Assurance System within all Manufacturing Departments. Operations Manager responsibilities included financial management and the overall operations of all manufacturing departments with a staff of up to 300 employees.

Increased overall manufacturing plant performance by 24%, reduced waste and rework by 17%, reduced injury occurrences by 21% while maintaining operational control during a dramatic growth period of over double the sales volume in 2 years.

April 1974 to October 1991 - Varta Batteries Ltd., Winnipeg, Manitoba

Production Control Manager (1983 – 1991)

Production Manager (1980 – 1983)

Production Planner (1977 – 1980)

Inside Sales (1974 – 1977)

Hired as a Sales Coordinator with progressive advancement to Production Control Manager, responsible for financial management and the overall manufacturing operations with a staff of 125 employees. Increased performance by 29% and reduced inventory dollar value by 41%. The Winnipeg operation became the performance leader of the 4 Canadian facilities.

TOM PERFANIUK

Email: ***@*********.***

Cellular: 587-***-****

EDUCATION

Southern Alberta Institute of Technology - Calgary, Alberta

Quality Planning Management and Product Liability

Metrology, Inspection and Testing

Probability and Inferential Statistics

Quality Auditing and Cost AnalysisAssociation Production and Inventory Control - Winnipeg, Manitoba

APIC Production and Inventory ManagementRed River Community College - Winnipeg, Manitoba

Business Administration Principles of ManagementProvince of Manitoba Education - Winnipeg, Manitoba

General Educational Development Certificate

ADDITIONAL TRAINING

Production and Inventory ManagementJust-in-Time Inventory Concepts (JIT)Foremanship and Supervisory ManagementWorkplace Hazardous Materials Information System (WHMIS)Quality Assurance (QA)Total Quality Management (TQM)Statistical Process Control (SPC)American Society for Quality ControlManaging Effort – Getting ResultsNorth American Cargo Securement ReviewTotal Warehouse Logistics (TWL) RF Order Selection and Inventory Control

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