Customer Service Technical Support

SUSAN VENDRAME

**** ********** ****

Mississauga ON L4T 2N7

416-***-****

* **********@******.***

Service & Support Specialist

Highlights:

A highly customer focused individual with 3+ years of experience in Technical Support

Excellent computer skills, with the ability to install and troubleshoot software and hardware

Strong Communication and interpersonal skills with the ability to deal with a wide variety of clients

Quick learner with an ability to grasp new technology in a minimal time frame

Relevant Skills:

Customer Service:

Resolved customer concerns by maintaining a professional attitude

Assessed customer needs and provided them with assistance according to those needs

Experienced in Call Centre, Retail and Business environments

Communicated with customers via email, web chat, telephone and face to face

Provided information about products, services and applications

Call Centre:

Attended to customer calls in a timely and courteous manner

Assisted customers with technical problems or redirected them for help with other issues

Active listener, able to ask probing questions in order to solve customer inquiries

Documented each call quickly and accurately

Recent Work Experience:

Technology Tutor (Volunteer) E.T.A.G., Peel Region, ON 2012-Present

Technical Support Representative (Seasonal) Intuit, Mississauga, ON 2011

Technical Support Specialist (Tier II) Hostopia, Mississauga, ON 2007-2009

Technical Support Specialist (Tier I) VMC, Toronto, ON 2006-2007

Education:

Computer/Telecommunications Diploma DeVry College of Technology, Mississauga, ON

Advertising Design Diploma International Academy Of Design, Toronto, ON

Computer Graphics Diploma International Academy Of Design, Toronto, ON

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