Customer Service Manager

Joyce Yue Chang

**** ********** ***., **** *, Mississauga, 647-***-**** ON, L5B 4N5 ***.*****@****.********.**

PROFILEAdvanced proficiency in analytical, problem solving and teamwork skills gained through academic project and employment.Strong time management and prioritization skills demonstrated by ability to successfully met multiple deadlines with both work and academics.Over two years experience providing customer service in a fast-paced, high-volume environment.Proficient in Microsoft Word, Excel, Power Point and OutlookPossess typing speed of over 40 words per minuteEnglish (fluent); Mandarin (native speaker)

EDUCATION

University of Toronto Mississauga 2008-2012

Honours Bachelor of Arts, Majors in Economics and Human Resource and Industrial Relation

Relative courses: Money, Banking and Financial Markets; International Monetary Economics; Introduction to Investment Risk Management.

RELEVANT PROJECT

Investment Project 2012

University of Toronto MississaugaInvested an imaginary amount of capital in domestic and foreign securities Analyzed annual reports and stock market operations of target companies; evaluated their potential customers and future market strategy and estimated investment riskFinished a report describing overall trading strategy, reasons why key trades succeeded or failed, as well as overall profits

WORK EXPERIENCE

Assistant Loans Administrator Jun.- Aug. 2012

The Bank of East Asia (Internship) Assisted customers in filling out loan application request formsResponsible for data entry; maintained and updated customer informationAssisted the manager in checking and confirming the validity of the cheque that provide by applicants

Assistant Head Cashier 2006-2008

Kin’s Farm Market (Part-time)Commend for managing working efficiency managed high volume of sales; balanced cash draw at close of shiftTrained new clerks in cash and sales techniquesAssisted the manager in answering and fulfilling customer's queries and doubtsBuilt strong relationships with customers, resulting in multiple visits and sales

Cashier and Stockperson 2007-2008

YWCA Thrift Store (volunteer) handled and maintained outstanding customer standards and other aspects of customer servicecommended for managing cash accurately

INTERESTSTravelled during two Christmas breaks to Cuba and Europe

Contact this candidate