Customer Service Sales

Jenny Wang

Home address: ** ********** ***, *******, **

Phone Number: 416-***-**** Email address: *****.******@*****.***

Career Objective:

Pursuit long-term career in CPP, targeting a work environment that promotes analysis, innovation and teamwork.

Highlight: CFA Candidate, strong knowledge in interest rate.Strong Econometrics and financing background. Analytical and problem-solving ability. Expert speaker in Mandarin. Excellent customer service and sale skills.

Education:Chartered Financial Analysis(CFA) Candidate 12/2012Master -- Economics

University of Windsor, Ontario 09/2009 -- 06/2011Bachelor -- International Economics and Trade

Qingdao University of Science & Technology, China 09/2000 -- 07/2004

Employment History:NGH Tours, Markham, Ontario

Travel Agent, full-time, 08/2011 -- 08/2012

Customer-oriented service and sales skills. Advised Clients on travel option and tour package, made bookings and reservations, prepared tickets and arranged payment. Answered incoming call and walk in customers' inquiry in a kindly and professional way. Established and maintained long-term customer relationship.University of Windsor, Windsor, Ontario

Graduate Assistant, 04/2010 -- 06/2011

Tutored student individually and in groups to review lectures and prepare for exams. Helped professor do research, e.x, collected materials, prepared reports and presentation, processed and analysed data. Get strong analytical and problem-solving skills.Agriculture Bank of China, Qingdao, China

Investment Consultant, full-time 02/2008 -- 07/2009

Provided individual and small business clients with investment advise in an efficient, kind, and accurate manner. Recognized customer requirement and give quick and professional response. Look for opportunities to promote products and service. Worked in an competitive and teamwork environment.

Technical skills:Public Relationship Certificate Advanced knowledge of Microsoft Excel, Microsoft word, Outlook. Good at statistical analysis software, like Eview, SPSS, and programming language software,like Visual Basic and C language.

Personal Achievement:

Energetically involved in Volunteer, like student union service, tax return clinic volunteer, food distribution to homeless people and assistance in fresher students' orientation. Have got 7 school recognization and excellent students reward.

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