Management Project
Resume:
Adeel Khan
Experienced IT professional. Seeking new opportunities
**********@*****.***
Experience
None
Actively seeking new opportunities
Summary: Layoffs at RIM. http://www.bgr.com/2012/08/10/rim-layoffs-august-2012-3000-jobs/
Research In Motion
Business Continuity Analyst
12/2010 to 8/2012
Summary: + - - Provided expertise in the implementation of business continuity program through the use of the Enterprise Business Continuity Management (EBCM) methodology.
+ - - Improved RIM Support+ - - s resilience through the identification and implementation of business continuity initiatives and embedding business continuity in key business processes.
+ - - Regularly reviewed risk profiles and ensured proper mitigation actions are being implemented.
+ - - Collected and managed business requirements, facilitated tests, compiled results, and made recommendations on strategies.
+ - - Lead stakeholders across the organization to ensure plans are accurate, relevant, comprehensive, and understood by those involved.
+ - - Provided assistance during business continuity events to ensure a timely response with minimal business disruption.
+ - - Partnered with enterprise-wide business continuity programs to share best practices.
+ - - Supervised the creation of in-house tools for risk management and business continuity.
Research In Motion
Technical Analyst - Enterprise Business Continuity Management
1/2008 to 12/2010
Summary: + - - Business and Technical analysis for enterprise level tools and processes.
+ - - Process mapping/development.
+ - - Business requirements gathering.
+ - - Directed complex work teams comprised of operational, technical, and process SMEs representing multiple views on target solutions involving implementation of enterprise level tools for business continuity.
+ - - Assembled research into action deliverables; and created project goals and progress reports.
+ - - Managed development of several business continuity projects.
+ - - Tracked performance and monitored progress, managed testing, performed as a liaison between technical teams/vendors/developers, managed documentation, assigned responsibilities, and set deadlines and milestones.
+ - - Helped archive legacy system by finding appropriate substitutes within the enterprise (another offering)
+ - - Increased productivity by 20% by identifying, developing and implementing business processes through integration of diverse business applications.
+ - - Train and mentor co-op staff.
+ - - Delivered training for Enterprise level tools being used at RIM.
Research In Motion
Team Lead - BlackBerry Operations
3/2007 to 1/2008
Summary: + - - Led a team of 5 NOC analysts responsible for the monitoring and maintenance of RIM's BlackBerry production network in a 24x7, mission critical environment.
+ - - Responsible for making sure that RIM maintains it's 99.99% SLA commitment. (Relay/BIS/Provisioning systems)
+ - - Responsible for driving Incident/Change management cycles.
+ - - Helped plan for and execute numerous disaster recovery/data-base & networking fail-over exercises.
+ - - Helped increase productivity by identifying, help develop and implement business processes through integration of diverse business applications.
+ - - Train and mentor staff.
Research In Motion
BlackBerry Operations Analyst
6/2004 to 3/2007
Summary: + - - Responsible for the monitoring, maintenance and upkeep of RIM's North American & Asia Pacific Network Operations Center (NOC) in a 24x7, high stress environment.
+ - - Help ensure operational and system stability. (Target 99.99 SLA agreements).
+ - - Liaison with internal and external teams for the resolution and escalation of cases.
+ - - Troubleshooting on Windows, Linux, Solaris systems.
+ - - Help plan and co-ordinate change management cycles.
+ - - Increased operational efficiency by sharing best practices and helping promote collaboration.
+ - - Exposure to a very diverse range of technological solutions. As well as a world class NOC and data centers.
+ - - Some data-center responsibilities
DoubleClick
Network Operations Analyst
1/2000 to 10/2003
Summary: + - - Responsible for the monitoring, maintenance and upkeep of DoubleClick's Network Operations Center (NOC) in the Toronto and Colorado (Remote monitoring) regions.
+ - - Acting Team Lead
Education
Udacity.com
Computer Science
2012 to 2013
IIBA
CBAP CBAP Fundamentals
2010 to 2010
IIBS
2010 to 2010
Conestoga College
Continuing Education Courses
2009 to 2009
Karachi University
Bachelor of Commerce Accounting and Economics
1997 to 1999
Recommendations
Christopher Morrison - I worked with Adeel on a project and found him to be professional and receptive to my suggestions. His efforts directly increased the efficiency and successful completion of the project. I would not hesitate to work with him again in the future.
Ron Jones - Adeel has a drive to perform and grow that has lead to where he is now in his career. He is constantly learning an picking up new ideas and trying them out. I have seen Adeel mature and grow quite a lot over the 10 years I have known him. He makes a great senior member of any team!
Stuart Peterson - I've worked with Adeel on various projects over the years. Even in some of his high-pressure roles, he appeared to always remain calm and made himself available for any question. He was a consistent and knowledgeable resource for me. He is respected and liked by his peers for his technical knowledge as well as for his easy going manner.
It was a pleasure working with him.
Jason McKenty, ITIL v3 - Adeel is a charismatic individual who leads by example. He is a true team player, excellent teacher and motivator! It was a pleasure to work with Adeel and I look forward to working with him on future projects in BlackBerry Operations. I would recommend him for any team.
Dan Boylan - I have worked with Adeel on a number of projects over the last two years and can strongly recommend him as a passionate, intelligent, and capable person. He has assisted me, and others, in making inroads to working with his team, and he has created many new and useful initiatives to assist his team to work more efficiently.
I can also recommend him as friendly and upstanding person.
Dan Boylan
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