Customer Service Information Technology
Resume:
Jeff Alford
Email: *********@********.***
Address: **** *********** *****
City: Antioch
State: CA
Zip: 94509
Country: USA
Phone: 925-***-****
Skill Level: Experienced
Salary Range: $100,000
Willing to Relocate
Primary Skills/Experience:
Cisco VOIP Windows Server Backup Exec Exchange Cabling
Educational Background:
Bachelors Degree, Information Technology
University of Phoenix, 06/2004 - 07/2007
Phoenix, AZ
Job History / Details:
Jeff Alford
2351 Candlestick Drive
Antioch, CA 94509
**********@*********.***
INFORMATION TECHNOLOGY PROFESSIONAL
NETWORK MAINTENANCE ~ SYSTEM ADMINISTRATION ~ PROJECT MANAGEMENT
Strategic and results-driven Information Technology professional with extensive experience supporting and managing server infrastructures and data operations across multiple platforms. Takes the initiative to research and implement efficient and cost-effective solutions. Highly skilled in troubleshooting, supporting, and managing network and system integrations. Superior problem solving skills.
EDUCATION
Bachelor of Science, Computer Science, University of Phoenix, AZ 2007
Systems - Windows, Mac, Virtual (Hyper-V and VMWare)
Networks - LANs, WANs, VPNs, Routers, Firewalls, TCP/IP
STRENGTHS & EXPERTISE
Problem Solving Strategies
Network & System Security
System Monitoring
Training and Education
Project Management
System Integration Planning
Management & Leadership
Cabling and Maintenance
Phone Administration
Virtualization Technology
Customer Service
P R O F E S S I O N A L E X P E R I E N C E
IT Administration Experience
Researched, configured and installed a Cisco VOIP system, with a very small turnaround window with minimal issues. Maintained administration responsibilities, including Cisco switches and routers with TMG Forefront Firewall.
Played an integral role in the development and launch of secure, recoverable, and fault-tolerant systems.
Administered, maintained and troubleshot servers with Windows and Macintosh clients.
Successfully lowered equipment resources and space by introducing and installing virtualization technology (Hyper-V).
Successfully implemented a licensing structure and overhaul resulting in lower costs, ease of administration and always having the -latest and greatest- available to the users.
Management Experience
Oversaw IT staff and operations, ensuring tasks were completed in an accurate and efficient manner and addressing open issues that required supervisor support.
Responsible for coordinating and managing technology and communication support for satellite offices.
Customer Service Experience
Main point-of-contact for technology ordering, inquiries and issues, providing support to global and local users.
All third party ordering for a national reseller.
Training company employees on use and learning all systems in infrastructure.
Creating processes and implementing them to lower cost to company and administration time.
INVISION COMMUNICATIONS, NETWORK ADMINISTRATOR,
WALNUT CREEK, CA, 2000 - PRESENT
TECHNOLOGY INTEGRATION GROUP, NETWORK TECHNICIAN,
SAN DIEGO, CA, 1998 - 2000
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