Customer Service Administrative Assistant

Vesna Sampson

** ****** ****, ***** ****, ON L*P 4B4 416-***-**** *****.*******@*******.***

HIGHLIGHTS OF QUALIFICATIONS

* ***** ** ********** ** building management services in sensitive hospital / medical research facilityProven talent with multi tasking in fast paced environmentsHighly motivated, organized, effective coordinator

SKILLS AND EXPERIENCE

Medical EnvironmentAdvanced exposure to hospital facility managementCritical patient care environment experienceMedical research facility exposure

AdministrationExtensive office administration in facility management and medical programsJoint Health and Safety Committee Member – influenced adherence to OHSA requirements, positively contributed to committee directives Proficient in MS Office, HTML, site specific software

Facility ManagementAdvanced building automation systems administration skillsEffective coordination of day to day operations of modern medical research buildingPrime facilities group contact related to coordination of third party providers and trades providing maintenance services and hospital expansion

EMPLOYMENT HISTORY 2006 - 2012

Administrative Assistant Toronto, ON

Sunnybrook Hospital

Building Services ResearchProvide administrative support as required, including processing invoices, preparing purchase orders, administering team’s work orders for maintenance requestsPrepare cost recovery summaries for Research Account on a monthly basisSupported coordination and administration of cleaning, maintenance, operation of base building systems (Marlock Key System; Siemens freezer monitoring) and security (CCTV; ID badges)Attend construction meetings during extensive building retrofitLiaise with other departments and construction staff internally and externallyAssist with conducting regular fire drillsRespond and attend to facility emergencies

2006 Patient Administrative Associate Toronto, ON

(Jan. to Aug.) Sunnybrook Hospital

Critical Care Unit M2

Provided clerical support and coordination in a highly sensitive, stressful environmentAnswered multiple incoming calls, prepared blood labels, entered test for patients in EPR system

2006 Patient Administrative Associate

(Jan. to Aug.) Toronto General Hospital Toronto, ON

Thoracic Unit Responsible for organizing workstations, ensured all supplies & equipment were ready and available for health care staff, assist with patient admissions, Answer call bells and telephone calls

2005 - 2006 Temporary Associate ( 1 Year Maternity Leave) Toronto, ON

PD Bureau/Sunnybrook Hospital

Fire & Security ServicesProvide customer service to all staff and visitors to security departmentFiling and distribution of records and reports for security departmentPrepare identification and access badges and Marlok keysResponsible for management of hospital locker rooms: conducting audits of current/expired occupants of lockers, billing for use, and orientation of large groups to locker locations in hospitalTrained co-op students to learn portable skills necessary for development

2004 Secretary Toronto, ON

Adelaide West PhysiotherapyFiling & reception dutiesPrepare PT medical charts and filesContact and confirm appointments for patients

2002 Personal Support Worker Toronto, ON

Baycrest Centre for Geriatric CareAssist clients with daily routine in a sensitive friendly environmentHelped to reduce patients stress, anxiety and confusion by providing emotional support through combination of conversation & planned activities

EDUCATION

2003-2005 Medical Office Administrative Diploma Toronto, ON

George Brown College

2002-2003 Pre-Health Science Certificate Toronto, ON

George Brown College

2002 Personal Support Worker Toronto, ON

for Geriatric Care Certificate

Baycrest Centre for Geriatric Care

References

Available upon request

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