Customer Service Sales

Bam Akinlolu

****-** ******** ****** **** Toronto ON M4Y 2P7

Phone: 647-***-**** Email: ******@*******.**

OBJECTIVE: To secure a position as a Customer Service Representative in a Call Centre environment

SUMMARY OF QUALIFICATIONS

Over 5 years of experience in Customer Service working in a Call Centre Settings Professionally trained in Customer Service and Call Centre techniques and technologiesProficient in building strong and lasting customer relationships through attentive service, diligent follow-up and efficient complaint resolutionExcellent oral and written communication skills and report writing and documentation reviewAble to work independently with minimal supervision or as a member of a team in a fast-paced and demanding work environment

RELEVANT SKILLS AND EXPERIENCE

Customer Service and Sales SkillsResponsible for product support, problem resolution, customer service, distribution of information, compensation and refunds Responded to inquiries from customers and potential customers, providing all requested information and obtaining it whenever it was not readily availablePerformed quality control by frequently liaising with clients and customers to find the optimal strategy for service deliveryConsistently met and exceeded goals and quotas for weekly and monthly targets through excellent customer service and diligent follow-upResponded to customer complaints in a positive and understanding way and helped to find mutually satisfactory resolutions whenever possible

Teamwork and Organizational SkillsCreated and maintained customer database records in order to keep track of re-supply dates, customer accounts and timelines for sales contracts and renewalsAssisted team members with the completion of their duties whenever possible in order to promote the overall success of the entire teamContributed to ongoing team and departmental service goal and strategy planning in order to improve team efficiency and resultsPrepared summary reports for service technicians to act on in order to increase speed and efficiency of serviceScheduled and planned strategies for meeting quotas in collaboration with co-workers in order to maintain high levels of motivation and to ensure that all work was completed efficiently

EMPLOYMENT HISTORY

Call Centre Representative Sapphire Call Centre Toronto 2004

Collection Agent RBC Toronto 2012

Call Centre Representative Bell Toronto 2010

Telemarketer Sitel Toronto 2011

EDUCATION

Ontario Secondary School Diploma - Port Credit Secondary School - Port Credit, ON

Humber College – Business Administration Diploma – Etobicoke, ON

REFERENCES AVAILABLE ON REQUEST

Contact this candidate