WENDY KERR

**** ********** *****, ******, ******* L1K 2Y8

Cell – 416-***-****

Email: abqdvn@r.postjobfree.com

INTRODUCTION

I have twenty-six (26) years experience in the IT and Telecommunications field. My roles have included Software Testing, Systems Engineering, and Technical Support.

At Rogers Communications I was responsible for managing 9 Senior UAT Analyst’s and 1 Prime. I was responsible for ensuring that the wireless PDPs (Product Development Programs) in Post-paid, pre-paid, Corporate, HUP, and Custom Migrations are launched in market on time. Agile and Waterfall testing methodologies were used.

At Sigma Systems I was responsible for managing a team of 8 Senior QA Analyst’s. I worked on the next generation of converged service creation and delivery through Net Provisioning. Our technology is HSD, Cable, Commercial Voice and VoIP. Agile and Waterfall testing methodologies were used.

At Syndesis Inc., I was responsible for Certification Testing of an automated Network Provisioning system. NetProvision automates service creation, activation, and maintenance for the New Network – across vendors, technologies, and network layers. With bi-directional network communication, a full-function Flow-Through Interface (FTI), and GUI. Work is done in a Client/Server environment using both Unix and Windows.

At Nortel Networks, I was responsible for trials support of the BCM (Business Communications Manager – formerly Norstar). The BCM is a converged communications system that delivers voice processing, business telephony applications and data networking services over a single platform that is managed via a browser-based tool. I have gained experience with VoIP and many protocols.

At Siemens Canada, I was responsible for the creation of test plans, test specifications and for the generation and execution of testcases. I have gained experience with multiple protocols such as VoATM, VoIP, Wireless and Mobile Communications, MPLS, VPN (L3/L2); MIBs, XML, BGP, OSPF, IGP TCP/IP, L2TP, PPP, PPPoE, CDMA, Static Routing, OC3, STS3C, T3 and T1.

At Nokia, I was responsible for bulk traffic testing, conducting feature and functionality testing, verification of bug fixes in the lab, executing regression testing, generating test cases and creating test plans and Conducting VoIP testing. We used the following protocols: MPLS, VPN (L3/L2); MIBs, XML, BGP, OSPF, and IGP

Prior to Nokia, I worked at the Conference Board of Canada where I was responsible for the programming, installation and support of a PBX telephone system.

SOFT SKILLS

Management, Team Player, Motivated, Outstanding Communication and Organization, Excellent Presentation skills, Technical Writing, Reliable, Analytical

TECHNICAL SKILLS

Operating Systems

Windows 2000/XP/Vista, Linux, Unix, Solaris, NT,

Languages

Visual Basic, HTML, SQL, T-SQL, Smalltalk, C

Applications

Vision 21, Sales Central, Rogers.com, Fido.ca, MS Word, MS Excel, MS Powerpoint, CorelDraw, MS Project, MS Visio

Databases

Oracle, MS Access, SQL Server, Informix

Protocols

TCP/IP, MPLS, VPN (L3/L2); MIBs, XML, BGP, OSPF, IGP, PPP, PPPoE, LDAP, Bellcore, L2TP, CDMA, SNMP

Network Technologies

ATM, VoIP, VoATM, Wireless/Mobile, DSL, FR

Network Management Systems

SMP4.0, Newbridge 46020, HP Openview

Hardware

Meridian, Cisco Routers, NewBridge 361**-*****, Sun Sparc, BCM 1000/200/400 (formerly Norstar)

Test Automation/Management

WinRunner, LoadRunner, JMeter, LEWs, Rational Quality Manager, ClearQuest

BUSINESS EXPERIENCE

ROGERS Communications – UAT Manager

October 2008 – May 2012

Responsible for managing a Wireless User Acceptance Testing group of 9 Senior UAT Analysts and 1 Prime.Responsible for coaching, mentoring, training, creating and conducting semi-annual performance appraisals and day to day interaction with cross-functional teams. Review Test Strategy and Master Test Plans for all projects in the work programNegotiate and coordinate with impacted interfacing application groups regarding timeframes and commitment datesOfficial sign-off approval on releases ready for productionWorked with a group of cross-functional managers to create a valuable Manager’s tool-kit. This is to help manager’s find ways to engage their employees more effectively and to provide guidelines for improving manager effectiveness, growth & Development, and improving the work environmentDetermine the schedule and sequence of testing activities for all projects in the work programReview the Functional and Non-Functional Specifications which are to be included in the project/releaseInterface with the development and maintenance teams (e.g. Management, Operations, PM, Revenue Assurance, Data Management)Provide test progress status reports to management and executives

SIGMA Systems – QA Manager, Solutions Delivery

September 2007 – September 2008

Worked with Project Managers to define project test strategies as well as manage the execution of those strategies. Identified specific test objectives, scope, plans, and resourcing requirements. Developed and executed the following in a timely and efficient manner for all areas of the projects: test plans, test schedules, test result reports. Responsible for hiring QA Analysts for Solution Delivery team. Identify, develop and review quality assurance standards, policies and procedures to ensure consistency and control of business processes. Work with project managers and/or development managers to effectively deal with issues as they arise. Lead and manage 8 staff members consisting of Senior QA Analysts. Supervise the execution of test cases for installation, functional, regression, user acceptance and performance testing of on-going projects. Focus and educate project team members on the custom Solution Definitions.Prepare and review staff member performance appraisals.Prepare and review project estimates for the QA department.Prepare/review QA project plansAssist in our continuous improvement program by leading corrective action initiatives, while assisting in their implementation.

SYNDESIS INC. – Team Lead/Senior Software Tester

May 2004 – September 2007

Responsible for Certification/Tier 1 testing of multi-layer network Provisioning System.Testing Equipment Modules (EMs) such as: Alcatel Access, Adtran TA3000, Cisco 6400, Lucent WAN, Cisco WAN Manager, Marconi DSLAM, Alcatel WAN, Nortel Passport, Nortel Shasta, Paradyne DSLAM and Juniper ERX. Also verified the EMs using the following Service Objects: DSL, ATM, Frame Relay, VoIP.Use SQL queries on our Informix Server database.Created Test Plans and Yest Cases according to Functional Specifications.Full component and patch application.Work with a Client/Server environment on a Solaris platform.Responsible for reporting and re-testing bugs that were found during test cycles.

CDI COLLEGE – Computer Systems Analyst/Database Developer

June 03 – Jan 04

Computer Programmer

I have recently finished my studies at CDI College obtaining a Computer Programmer Diploma, and Certificates for a Computer Systems Analyst as well as a Database Developer.

NORTEL NETWORKS (Messa Computing) – Senior Systems Engineer (Contract)

June 02 – May 03

Responsible for Trials support of the BCM (Business Communications Manager)Created Test Plans and Test Specifications.Working with designers to help them fix bug reports/retesting of all fault reports in new loadsUpgrading systems with load builds and new coresTroubleshooting IP/TDM/Symbol/DECT and companion setsTesting new loads against Release Notes and Functional SpecificationsDS30/DS16, Media Bay ModulesPRI/CLIDConfiguring of all Telephony services including:

System DNS, Hunt Groups, Lines/Loops for DECT, Voice Mail, Call Routing,

IVR, LAN CTE, DHCP/DNS/NAT, Multimedia Call Center, IP

Routing/SNMP/QoS Monitor/Net Link Mgr/Alarm Monitoring

Checked event viewer for any events that are reportedInstalling new phone sets for users, including bixingVerification of all Technical client application documentsBackup and restore of BCM systems

SIEMENS CANADA – QA Manager

Mar. 99 – Sept. 01

Managed a group of 10 QA Senior Analysts.Responsible for coaching, mentoring, training, creating and conducting semi-annual performance appraisals and day to day interaction with cross-functional teams. Created Test Plans and Test Specifications.Generation and execution of Testcases.Tested network management software for an experimental Internet on Air System (IoA).Complied with Bellcore standards.Conducted System Integration, Regression, Performance, Stress and Sanity testing of the Telecommunications Management Network (TMN) system, 45190 (Element Manager), 46020(Network Management) & 36190(ATM Core Switch)Created SNMP Trap scripts using HP Openview and Netcool.Alarm Management, Software Management and Patch Tool Management.Worked with 36190 ATM broadband switches, Cisco Routers, Newbridge switches (36170) and Sun Sparc machines.Main contact for all technical information on the TMN Version 4.1 projectPerformed installation of Linux and Solaris.

Environment: VoATM, VoIP, Wireless and Mobile Communications, TCP/IP, L2TP, PPP, PPPoE, CDMA, Static Routing, UNIX, Linux, NT, OC3, STS3C, T3 and T1.

NOKIA IP TELEPHONY – R&D Software Tester

Apr. 98 – Mar. 99

Bulk Traffic testing on an Ameritec box. Conducted Feature and Functionality testing. Verification of bug fixes in the lab. Generated test cases and creating test plans. Performed Solaris O/S installation, Configuration of T1, DSP, BRI cards, VCTool, My.way, Tollbypass, SCN, Gateway and Server. Provided Official Build Release Notes to Product Verification.

CONFERENCE BOARD OF CANADA – Manager/Senior Support Specialist

June 97 – Apr. 98

Manager of 5 support specialists.Programming and installation of a PBX telephone system. Telephone technical maintenance. Writing technical procedures for the Information Technology department.

REVENUE CANADA – CR-4 (Contract)

Mar. 97 – May 97

Installed software and hardware for clients. Configured PC's for standalone and also for use on the LAN. Updated .ini files for inventory. Responsible for purchasing hardware and software for Revenue Canada.

SOFTWARE KINETICS LTD. – Software Test Officer

June 86 – Jan. 97

(Held three positions at the same time)

Working with Military Specifications (2167A) and others.Analyzed raw data files using CANEWS 2 system in OTI Smalltalk. Recorded results and raised Test Observation Records to report software bugs. Tested data files on dual Pentiums that were created using AMEP in a Smalltalk environment. Installed hardware and software for all team members. Generated new scenarios using a custom software automation tool called LEWS.

Manager/Project Administrator

Managed a staff of 5 people.Created and maintained budget spreadsheets using MS Excel and MS Project.Created and maintained project schedules using MS Project.

Configuration Management Officer

TOR (Test Observation Records) Management.

EDUCATION/TRAINING:

Computer Programmer Diploma, CDI CollegeDatabase Developer, CDI CollegeComputer Systems Analyst, CDI College Certified Telecommunications Systems Professional, Learning Tree International

OTHER COURSES:

Hands-On TCP/IPIntroduction to TelecommunicationsMobile and Wireless CommunicationsC Programming, Algonquin College Introduction to Computing, Algonquin College All Advanced MS Application courses were taken. (Excel, PowerPoint, Word, at LearnQuestTraining Centres)Dealing with Difficulties in the Workplace, Ottawa UniversitySupervising People at Work, Ottawa UniversityManaging a Department Budget, Algonquin CollegeManaging Day-to-Day Business, Ottawa UniversityThe Exceptional Assistant, LearnQuest Training Centre

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