Project Manager Technical Support

Soodash Sackichand

Email: *********@********.***

Address: ** ********* ****

City: Valley Stream

State: NY

Zip: 11581

Country: USA

Phone: 516-***-****

Skill Level: Experienced

Salary Range: $85,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SOODASH SACKICHAND

74 Rushfield Lane * Valley Stream, NY 11581 * ********@***.*** * 516-***-****

Information Technology Specialist with 22 years of progressive experience ranging

from Military to Fortune 500 Companies, with emphasis in IT Services and

Support, System's Administration, LAN/WAN Networking, Help Desk Support,

Systems Installation and Integration, Troubleshoot, Hardware Upgrade/Repair, and

Infrastructure Management.

SUMMARY OF QUALIFICATIONS

8 years Systems Administration, IT Help Desk Support for a 24X7X365

Windows/Unix Lockbox processing platform with revenue totaling in $ 1 Billion in

annually transaction.

Achieved 99.99% uptime with a -90% reduction in outages by implementing new

Intel Servers with remote monitoring allowing seamless site-to-site engineering

transition with unified hardware.

Maintained competitive edge in lockbox software market with on-site 24X7X365

field engineering support to major accounts-earning reputation for technical

performance, safety and minimal downtime.

Preserved Millions in customer revenue stream with immediate troubleshooting and

technical support.

Military disciplined, proficient and adaptable into any IT infrastructure.

EDUCATION AND TRAINING

ASSOCIATES - ELECTRONIC ENGINEERING TECHNOLOGY-COMPUTER SCIENCE 2005

ITT Technical Institute, Honor Graduate Dallas, TX

CERTIFICATE - UPDATING SUPPORT SKILLS FOR MS 2003, .NET AND 2000 SERVERS

NetLan New York, NY

DIPLOMA, U.S. ARMY TACTICAL COMBAT SUPPORT COMPUTER SYSTEMS 1985 - 1992

U.S. Army Tactical Computer Center. FT Drum, NY

DIPLOMA, U.S. ARMY PRIMARY LEADERSHIP AND DEVELOPMENT SCHOOL FT DIX, NJ

HARDWARE CERTIFICATIONS - IBML/HP/COMPAQ/IBM - AUTHORIZED

REPAIRER

CAREER HISTORY & PERFORMANCE

IT SYSTEMS ADMINISTRATOR, IT HELP DESK SUPPORT SPECIALIST 2003-2012

Fidelity Information Services (FIS Global) at JPMorgan Chase Brooklyn, NY

System Administrator, Help Desk IT Support Specialist for Windows, Linux and FreeBSD

Environments in Support of JPMorgan Chase 24X7X365 Complex Automated National

Lockbox Processing Platform in NY and remote sites in LA, GA, TX, and CHI.

SOODASH SACKICHAND * ********@***.*** * 516-***-**** * Page 2

Provided 24X7X365 Help Desk Support for 300 local users, and remote sites, logged and

maintained trouble ticket database of daily issues and escalate to Developers when necessary.

Hands on experience with Installation and configuration of 300 desktops, Laptops on

Windows XP/Windows7, MS Office Suite 2010/2007, and Servers in active directory.

Conducted hands on installation, and configuration of Outlook Client 2010/2007 on

Exchange 2007.

Conducted software and hardware analysis for capacity planning for current and new LOB to

include growth of network, servers, workstations with software enhancements in streamlining

current operations, won executive cost approval for the engineering and implementation that

resulted in operational processing efficiencies of 99.99%.

Administered AD Network of Routers/Switches/Desktop/Server/Scanners, Network Printers,

Laptops and provided technical support to resolve issues expeditiously.

Conducted hands on break/fix on, Desktops, Laptops, Servers, Network Printers, Virtual

RAID Storage Systems, Tape Backup Systems and RMA defective hardware and secure part

replacements.

Created Standardize base Laptop and Desktop disk images and decommission old hardware.

Collaborated with JPMorgan Chase non-technical, technical team and stakeholders for new

Software, hardware Implementations, upgrades, and system patching.

Created Training Documentation on the proper use of software, hardware and conducted

training for new users.

Installed patches and updates as required for maintaining systems security and stability.

Installed LAN Cabling, Cisco VPN, T1 Circuits, Configured Routers and Switches for

add/move to include Firewall, DMZ and NAT Servers.

Maintained LAN/WAN to include performance fine tuning of Switches and Routers.

Implemented Disaster Recover site relocation to Binghamton NY. I was personally

responsible for the re-installation, to include working with the local facility for LAN Cabling

installation, local exchange to ensure T1 circuit delivery, installation and extension,

LAN/WAN configuration and patching, rack installation of servers, installation of desktops,

re-installation and reconfiguration of Routers, Switches and a host of other supporting

peripherals.

SENIOR SYSTEMS ENGINEER 1996-2003

CompuCom Systems Inc, New York, NY

As a Consultant for CompuCom Systems Inc, I had engaged with many Fortune 500 Companies

in providing guidance and expert advice on selecting and implementing new technologies,

designed to help gain a competitive edge in their marketplace, and drive their meet their business

objectives. Each Project is different in scope so I will only list a few with a brief description of

my responsibilities and accomplishments.

Customer: New York Life Insurance.

Project: Windows 2000 Active Directory Server Implementation and Deployment

Title: Technical Project Manager, in collaboration with Microsoft Engineering.

Created Windows Server base master images for National sites deployment,

conducted validation testing, troubleshoot and resolved AD, DNS, domain

connectivity issues. Created procedural field installation documentation and

provided technical support for my team of installers team as needed.

SOODASH SACKICHAND * ********@***.*** * 516-***-**** * Page 3

Customer: Morgan Stanley/Lehman Brothers.

Project: Post 9/11- -- 745 Relocation Project

Title: Technical Project Manager for New Trading Floor Installations.

Led Team of 15 in the deployment of 3 Trading Floor, created customized desktop

image build, Installed and configured custom trading applications on 1500 desktops,

and market data systems (Bloomberg, Reuters), conducted validations testing,

troubleshoot and resolved applications and hardware issues.

Customer: Prudential.

Project: National Desktop Rollout of Windows 2000

Title: Technical Project Manager, Site Lead.

Led Team of 10 within multiple site locations to create 2000 customized desktop

image build, consisting of a host of proprietary applications for Mutual Fund and

Derivative Trading. Installed and configured workstations for deployment within

various business units troubleshoot and resolve issues.

OPERATING SYSTEMS AND APPLICATIONS EXPERIENCES

MS Server 2010/2008/2003/2000, Advance Server, NT 4.0 Server, MS Windows 7/ XP/Vista,

Free BSD, MS Office Suite 2010/7/2003/XP, MS Exchange 7/5.5 Server, FreeBSD, iOS X,

Unix, RH Linux, MS Cluster Server, NetApp, Citrix Meta Frame thin client, VMWare

Virtualization Server and Desktop, Terminal Client Server/Client, Lotus Notes/Domino, TCP/IP,

DNS, WINS, PCAnywhere, Bomgar, GoToAssist, DHCP, LDAP, SMTP, SSH, SFTP, NAT,

Checkpoint Firewall, MAC OS X/iOS, Rumba, Attachmate, Bloomberg, Reuters, Exceed, PSI

Navigator, SNA, SMS, FactSet, IRMA, PcAnywhere, Watcom SQL, Bridge, MS BackOffice,

Oracle, ArcServe, Crystal Reporting, Btrieve, Clipper, MS SQL Servers, JIRA, WireShark..

HANDS ON HARDWARE EXPERTISE WITH

Dell Desktop/Laptops, HP, IBM, Acer, Asus, and Hewlett Packard Printers, Dell Servers,

iMac's, MacBook Pro, Notebook, Tablet, Compaq, IBM, and Hewlett Packard, Cannon

9080 Scanners, Certified IBML ImageTrac Specialist, Docuscan, NEC Itran encoders,

Cisco/3Com/Bay/Nortel (Routers/Switches) Chaparrel Raid/3Ware RAID, NEC RAID

and Mylex RAID, Dell RAID

MOBILE DEVICES EXPERIENCES

Blackberry, IPAD, PDA's and other Cellular Devices

Contact this candidate