Customer Service Manager
Resume:
Wanda Ferdinande
Email: *********@********.***
Address: *** ******** *****
City: Virginia Beach
State: VA
Zip: 23454
Country: USA
Phone: 757-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Wanda Paige Ferdinande
706 Biltmore Drive
Virginia Beach, VA 23454
************@***.***
Objective: To obtain long-term employment where I can contribute my professionalism, enthusiasm, outstanding customer service experience and management skills to promote business growth and retention.
Work Experience:
March 2002-December 2012 J. Matthew Hogendobler, D.M.D. Virginia Beach, VA
Office Manager
- Accounts Receivable/Payable, posting and filing of insurance claims daily for all patients
- Managed a dental practice with about 100 patients
- Supervised the employees
- Managed patients accounts using industry-standard automated data processing systems
- Generate and supervised all monthly practice reports
- Personal attention to patients, including assisting with insurance issues, financial arrangements, coordinating treatment plans
- Court representative for office for collections
- Appointment scheduling, patient check-in/out and recall
- Coordinated directly with major insurance carriers to resolve claims
- Answered all incoming calls on multi-line phone system
- Ordered all supplies for office
- Made sure that office ran correctly and proficiently
- Handled payroll
Oct. 1998-March 2002 J. C. Penneys Virginia Beach, VA
Enterprise, AL
Customer Service/Retail Sales
- Independently worked through entire catalog sales process: ordering, check in, customer notification, sales and returns
- Supervised department employees during absence of department manager(Enterprise store only)
- Maintained till of up to $3000 for making change to employee registers with no loss or shortage
- Selected as employee of the month, May 1999
- Assisted customers by accepting credit card payments, answering credit-related questions, and acting as a liaison between customers and the credit center
- Multiple commendations for superior customer service
- Provided professional gift-wrap service
- Answered all incoming calls on multi-line phone system
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