Quality Assurance Software

Stefan Demetz

Email: *********@********.***

Address: *** *. *** ***

City: Upland

State: CA

Zip: 91786

Country: USA

Phone: 909-***-****

Skill Level: Experienced

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Stefan Demetz

577 N. 8th Ave. Upland, CA. 91786 H 909-***-****

Email: ***********@*****.*** C 909-***-****

SUMMARY: Senior Quality Assurance Analyst with a track record of quality software releases. Extensive experience managing projects, developing test plans, test scripts, analyzing and troubleshooting software. Working as a team leader, establishes priorities, managed people, sets goals and evaluates team performance.

EMPLOYMENT HISTORY

MITCHELL INTERNATIONAL,

San Diego, CA. (2005-2011)

Senior Quality Assurance Analyst/QA Analyst 4

* Created test case documents based on requirements and functional documents for Mitchell flagship products

* Created test case documents base on specifications and use case documents

* Executed test case documents reporting defects in tracking system

* Participated in test case document audits

* User Acceptance Testing

* Verified Crystal reports data and formatting

* Used Putty to access UNIX to copy EDI-272 files, XML files and FTP files to appropriate directories on an EDI Server and verified that there were no errors in log file for testing of a web based Salvage product

* Used PSLQL Developer to Access Oracle9 db files writing SQL queries to determine data was being stored from web application (billing) entries

* Used XMLSPY to modify XML files to input onto servers to test XML logic

* Maintained and supervised Alpha lab during testing for multiple integrated applications

* Tested installations, minor updates, major upgrades and un-installations programs

DECISION SUPPORT SERVICES,

Escondido, CA. (2004 -2005)

EMSReview Software profile editor

* Created customer profiles for users of EMSReview software based on worksheets created by repair facilities using Pathways custom profile editor

* Rebuilt profiles in UltraMate and Pathways based on worksheets created by repair facilities

CCC INFORMATION SERVICES, INC.,

Glendora, CA. (1992 - 2004)

Software Quality Assurance Analyst (1992 - 2001)

Senior Software Quality Assurance Analyst/Dept Lead/Project Lead (2001 - 2004)

* Forecasted department needs and established specific goals and objectives for team members

* Allocated resources including people, equipment, materials, and time

* Monitored progress and ensured congruence with established goals, standards and objectives Implemented tractability scheme from summaries to test shells and test scripts

* QA Project lead, coordinated a major release of Pathways 4.2 program to enable clients to enhance current program

* Trained and mentored colleagues in my group on Rational SQA Robot

* Provided research and support to technical team to resolve client issues

* Reviewed functional specifications and reported possible issues

* Created structured test plans for tasks

* Participated in Fagan inspections (formal audits), maintained automation for playback, prepared defect reports, analyzed potential problems and reported progress

* Participated in functional and technical specification walkthroughs for corrective actions

* Created and implemented structured test plans using SQA Rational Robot to complete regression cycle

* Entered issues/defects found using Rational ClearQuest

* Used Rational ClearCase for configuration management of use cases and test plans

* Reviewed user guides, customer letters, and installation/update instructions to ensure the integrity of the documentation

* Performed hardware compatibility certification to ensure products were stable

* QA project lead for a top quality release receiving a performance award

CCH COMPUTAX, INC.,

Torrance, CA. (1988 - 1991)

Product Review/Customer Support Representative (1990 - 1991)

Data Processing Assistant (1988 - 1990)

* Reviewed designed specifications, user guides, and installation instructions

* Tested and certified software in PC and standalone DOS/Novell network environments

* Tested developmental systems which required interfacing with programmer/analysts

* Assisted customers with status verifications using IBM Mainframe Tracking System

* Determined design changes to enhance program efficiency

* Designed and updated CompuTax forms paralleling tax law revisions

* Reviewed and updated instructions guides per Federal and State regulations

* Revised standard operating procedures to improve operations within the department Analyzed and corrected PER'S (Problem Error Reports)

EDUCATION

East LA College, LA - HIT - EHR Technical and Implementation Support Specialist Certification

Troubleshooting and Supporting PC`s - The advanced Technical Training Class - Certificate of Completion

Computer Power Group - Software Quality and Structured Testing - Certification of Completion

ACC - Object-Orientated Analysis and Design using the Booch Method - Certificate of Achievement Fundamentals

CCC Information Services Inc. - Technical Writing 101 - Certification of Completion

California State Polytechnic University Pomona - Visual Basic Application Development - Successfully completed

PCES - Intro to DOS - Certificate of Completion

California State University Fullerton, CA.

CA Harbor City Junior College, CA.

TECHNICAL SKILLS Software: Rational TeamTest (SQA/Clearquest and ClearCase), Visual Source Safe, Lotus Notes, MS Project, Microsoft Office Tools, XMLSPY, Putty, PLSQL, TeamTracker, VMWare OS/Environments:

DOS, Windows 95, Windows 98, Windows 2000, Windows XP, Windows Vista, Windows 7 32 bit, Windows 7 64 bit, 2003 Win Server, 2008 Win Server, 2008 R2 Win Server and UNIX

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