Manager Financial Services

Pam Clinton

Email: *********@********.***

Address: ***** ********* ****

City: Saint Louis

State: MO

Zip: 63123

Country: USA

Phone: 314-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PAMELA CLINTON

St. Louis, MO 63123

********@******.***

"Pam is very dedicated and personally ensures a quality product."

"She is excellent at converting concepts into reality."

"Pam continually thinks of issues from the end user's perspective."

"She is very committed to her work and ensures deadlines are met."

CAREER TRACK

PRICEWATERHOUSECOOPERS 1993 to 2009

PROGRESSION:

2008 to 2009:

Roles:

Global Gateway Quality Manager

Global Financial Services (FS) Knowledge Management (KM) Technical Lead

US Knowledge Services Organization (KSO) Taxonomy Knowledge Application Manager (KAM)

Developed and initiated a quality program for Global Gateway based on coaching and mentoring. Produced and delivered content cross-tagging training for Global Knowledge Managers. Contributed to the production and delivery of Global Gateway training sessions for both US Domain Managers and Global Knowledge Managers. Participated in the Global Controlled Vocabularies workstream to develop governance policies. Captured and documented business and functional requirements for consumption of Synaptica taxonomy from various levels of client service staff. Analyzed and troubleshot global and US Knowledge Gateway Lotus Notes repository helpdesk issues.

2006 to 2008:

Roles:

Global FS KM Technical Lead

Global Gateway Development-Start-Up Team

US KSO Repository Application Manager

Participated in the analysis, creation, and documentation of the business requirements for the Global Gateway. Provided valuable guidance and assistance in getting requests through and completed by US IT. Participated in the initial testing and user acceptance training of Global Gateway to ensure project met business needs. Assisted in the development, organization and delivery of Global Gateway training for Knowledge Managers and practitioners. Continued to deliver a Global perspective in discussions and encouraged ongoing cooperation.

2005 to 2006:

Roles:

Global FS KM Technical Lead

US KSO US-Global Liaison

Participated on the workstream for the People portion of the Knowledge Gateway. Collected, documented, analyzed, and created business requirements and worked with US IT during the build, testing, and implementation phases. Led domains through all phases of migrating content from existing repositories to Knowledge Gateway repositories. Canvassed Domain Managers to gain insight on needs and requests of enhancements and issues in Knowledge Gateway repositories. Delivered a Global perspective in discussions, influencing products and strategies. Assisted with the development and delivery of the training of Knowledge Managers in the use the Knowledge Gateway databases in both group settings and one-on-one.

2003 to 2005:

Roles:

Global FS KM Technical Lead

Rehired as the Technical Lead of the Global FS KM team. Designed, developed, managed, and enhanced various Global FS KM tools, both individually and by networking with other teams. Assisted Knowledge Managers and practitioners with technical queries, including exporting, user created button formulas, formatting issues, and creating/formatting various tables. Collaborated with other industry cluster teams to design, develop, implement, and enhance an Industry KM tools. Participated in the design, development, and presentation of the Industry training program. Coached and mentored junior team members.

Prior to 2002:

Roles:

Global Financial Services Technology Solution Consultant

Technology Manager-Financial Services

Financial Services Specialist

Designed, developed, maintained, and enhanced Financial Services sections of KnowledgeCurve, new Knowledge Management tools and databases, and existing Lotus Notes databases, as required. Also participated in the planning and administration of the Global Financial Services Partner Meeting with 500 partners from around the world and annual National Financial Services conferences. Design and development of the Financial Services newsletters in PageMaker both for in-house and external clients (PageMaker file sent to external printer). Initially self-taught Lotus Notes database designer to alleviate the need for IT assistance for personal and departmental uses. Later went to Lotus Notes design classes in Tampa with each new software upgrade and became an expert developer.

SOFTWARE

(basic knowledge unless otherwise noted)

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Microsoft Access

DHTML

Flash

Lotus Notes (Proficient)

PhotoShop

Explorer

Firefox

SQL (beginner)

SAP (familiar with)

CERTIFICATIONS

Certified Scrum Master

EDUCATION

Bachelor of Science, Business Administration, University of Missouri-St. Louis

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