Training Manager

Tegid Griffiths

Email: *********@********.***

Address: 38A Stockbridge St

City: Cohasset

State: MA

Zip: 02025

Country: USA

Phone: 781-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Tegid Griffiths

38a Stockbridge St. * Cohasset, Massachusetts 02025

************@*****.*** * 781-***-**** Home * 781-***-**** Cell

Training Developer / Manager

e-Learning ~ ILT Training Programs ~ Training Resource Centers

Highly motivated professional with excellent interpersonal skills and proven talent for developing and implementing innovative and effective training programs. Diverse background managing projects and instituting workflow improvements; success designing training / instructional materials and delivering coursework that facilitates enhanced knowledge and skill of workforce. Cultivate strong working relationships with personnel at all levels. Developed reputation for providing quality customer service; consistently deliver above expectations.

Highlights of expertise:

Project Planning Management Training Needs Assessment High Impact Presentations Instructor Led / Computer-based Training Training Materials Development Coursework Infrastructure Training Programs Process Improvements Team Leadership

Professional Experience

Shawmut Design Construction 9/2012 Current

E-learning Developer/Instructional DesignerTechnical analysis, design and development of e-learning content for a major ERP (CMiC) roll out. Working with SME's to record processes and procedures based on the new system. Key Achievements: Determined optimum output criteria for Captivate CBT modules, taking into consideration Greenlight LMS, Confluence Wiki and maximum computer resolution. Develop templates and styles for Captivate incorporating Shawmut design criteria. Produce storyboards for modules based on Shawmut business processes. Develop the CBT using Captivate 6 including uploading into LMS and embedding into Wiki pages.

KOFAX, Bedford, Massachusetts 2/2012 Current

Senior TrainerResponsible for curriculum design across both functional and technical aspects of the MarkView product suite for Kofax. Assist with the delivery of functional training to end users and product team globally. Manage the business aspects of the MarkView product suite with a view to improving revenue and business growth. Key Achievements: Used Articulate Storyline to develop an introduction to the concepts and features of the MarkView product.

Kronos, Chelmsford, Massachusetts 8/2008 2/2012

Corporate Coursework Developer

Serve as Corporate Courseware Developer for standard and customized customer training; create training sessions for classroom and virtual environments. Analyze training needs to define curriculum and customize sessions. Promote a comprehensive learning infrastructure; research, identify, and implement new training solutions. Collaborate with diverse populations to devise and implement new features for technologies. Key Achievements: Developed and maintained training courses using Adobe FrameMaker. Created training courses on New Product Features utilizing Articulate Studio and PowerPoint. Developed interactive How to guides for the Kronos retail product using Adobe Captivate. Researched new features and updates for Adobe Captivate for use in customized customer solutions. Led an elearning group to ensure improving use of Captivate, and Articulate to improve the customer experience. Used Mind Mapping software to successfully design and develop HR Payroll curriculum. Introduced an internal wiki for the education services team built using MS SharePoint. Received award for innovation and creativity.

Institute for Healthcare Improvement (IHI), Cambridge, Massachusetts 4/2007 8/2008

Training Specialist

Held full accountability for developing training materials and instruction for various internal applications supporting both internal users and customers. Presented in-depth training sessions regarding IHI tools. Collaborated with engineering group to develop application training infrastructure. Provided support during rollout of applications; created help-content and training programs to facilitate optimal operations. Key Achievements: Developed self-paced training course for end-users using Captivate. Developed and implemented Help for internal applications using RoboHelp . Introduced the use of OneNote as an internal tool to promote collaborative working practices.. Created an internal course that encouraged Life Long Learning skills.

TS Training Services, High Wycombe, United Kingdom 4/2005 4/2007

Training Consultant / e-Learning Developer

Provided customized training and e-learning solutions for diverse customer base; interacted extensively with clients to determine specific requirements and offer training recommendations. Led training presentations and workshops based on training and development needs; developed training materials and manuals. Key Achievements: Established and built this successful business venture focused on providing training and e-learning consultancy services. Contracted by Lloyds to develop an e-learning induction solution using Captivate for several market sectors; successfully designed infrastructure of shipping e-learning course. Devised and delivered ILT training program for Digi TV, a government project focused on relaying critical information and services using digital television and mobile telephones. Created an e-learning training solution using Captivate for the UK judicial system; customized ILT training for secure communication and administration system for UK Crown Court judges.

Staffware PLC TIBCO Software, Maidenhead, United Kingdom 9/1999 4/2005

Training Manager

Led training and professional development for all levels of personnel for this business process management and integration software company. Developed training curriculum; adapted lessons to accommodate diverse learning styles. Researched and identified areas for improvement; developed new training courses and managed customer programs. Supervised 4 trainers. Key Achievements: Developed and delivered basic and intermediate learning modules utilizing business process mapping tool; designed training for personnel that ensured high performance levels. Managed training for UK, EMEA, and India; designed and refined curriculum based on specific requirements.

Bedfordshire Police, Bedford, United Kingdom 1/1996 9/1999

Training Manager

Directed team of 6 trainers in delivering IT-related educational programs to workforce comprised of civilian personnel and police officers. Planned and coordinated training sessions on key topics including desktop applications, police command and control, criminal case management, and intelligence systems. Allocated resources and prioritized workflow, ensuring optimal training operations. Key Achievements: Instrumental in implementing new training center that served as an integral resource for personnel. Created a comprehensive training Intranet, which provided support across all organizational areas. Spearheaded rollout of training program for complex criminal justice application; successfully translated technical aspects into easily understandable terms, thereby facilitating ability to quickly learn concepts. Enhanced professional development and productivity levels by introducing an organizational-wide vocational IT training qualification.

Early experience included IT Trainer / Patrol Officer (Cheshire Police, UK),

and Section Commander / Training Instructor (UK Army).

Education and Training

Certificate in Adult Further Education Manchester Metropolitan University, United Kingdom

Technical Proficiencies

Microsoft Word, PowerPoint, Articulate Studio. Articulate Storyline, Captivate, RoboHelp, Adobe Acrobat, Adobe Photoshop, FrameMaker, OneNote, SnagIT, Basic HTML, Mindjet MindManager, iMindMap 6

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