Customer Service High School
Resume:
Heather Villone
Email: *********@********.***
Address: *** **** **
City: Dexter
State: ME
Zip: 04930
Country: USA
Phone: 207-***-****
Skill Level: Experienced
Salary Range: $25,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Heather Villone
117 Free St Dexter, Maine 04930
**********@******.***
PROFESSIONAL EXPERIENCE
SKOWHEGAN SAVINGS BANK Dexter, Maine
Certified Teller III November 2003 - January 2013
* Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
* Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
* Greeting customers in a friendly manner as they enter the building.
* Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
* Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
* Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
* Order a supply of cash to meet daily needs.
* Process transactions such as time account deposits, retirement savings plan contributions, night deposits, and mail deposits.
* Resolve problems or discrepancies concerning customers' accounts.
* Receive mortgage and loan payments verifying payment dates and amounts due.
* Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
* Fill in for the Branch Supervisor duties in her absence, which include: ordering cash for the branch each week, preparing and shipping cash shipment to Federal Reserve, adjusting co-workers schedules as needed and coordinating lunches, making overdraft decisions, and supervising other tellers on the line.
* Cross selling products such as debit cards, online banking, direct deposit, overdraft protection, and referrals to Skowhegan Financial Services.
* Opening accounts for new and existing customers, including checking, savings, IRA, and club accounts.
* Ordering and re-pinning debit cards.
* Ordering supplies each month for the branch.
* Auditing safe deposit box keys and contracts. Changing locks on safe deposit boxes.
* Balancing and retrieving deposits from the ATM.
MCDONALD'S CAFE Dover-Foxcroft, Maine
Food Server March 2000 - November 2003
* Serve customers in an eating place that specializes in fast service and inexpensive carry-out food.
* Accept payment from customers, and make change as necessary.
* Request and record customer orders, and compute bills using cash registers.
* Communicate with customers regarding orders, comments, and complaints, resolving any issues.
* Select food items from serving or storage areas and place them on serving trays or in takeout bags.
* Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, and ice cream machines.
* Collect and return dirty trays to the kitchen for washing.
* Cook and serve french fries.
* Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
* Carry food supplies, equipment, and utensils to and from storage and work areas.
* Prepare and serve beverages such as coffee, tea, and soft drinks.
* Greet customers entering establishments.
* Supervise others and provide on-the-job training.
EDUCATION
Piscataquis Community High School - Guilford, Maine
Completed coursework towards General Studies
Additional Skills
* Completed many courses and certificates through NNECFT including: Customer Relations, Principles of Banking, Laws in Banking, Certified Teller Exam, Introduction to Supervision, Supervisor Certificate, and Consumer Lending.
* Completed Ron Wellingham's course: Integrity Service.
* Notary Public.
* Excellent customer service skills.
* Readiness to learn new things.
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