Customer Service Insurance Agent

Constance Nigeda

Email: *********@********.***

Address: **** ****** ****

City: Homewood

State: IL

Zip: 60430

Country: USA

Phone: 708-***-****

Skill Level: Director

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CONSTANCE R. NIGEDA

2908 Walnut Road * Homewood, IL 60430

708-***-**** * ************@*****.***

INSURANCE MANAGEMENT

Results-focused and accomplished professional with extensive experience in managing property, commercial and liability claims, utilizing appropriate methods and a flexible interpersonal style to evaluate, negotiate and settle assigned claims. Secured numerous achievement awards for delivery of exceptional customer service and sales. Effectively manage multiple, high-priority projects, with the ability to be productive and focused in pressure-filled situations. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities including clients and vendors as well as working on own initiative.

JD Powers Award, 2010 * Chairman Life Winner, 2004 * 500 Life Club, 2003 & 2004

* Certificate of Appreciation,2003 * Bronze Club,2002 * Agent of The Month, 2000 * ACP Agency of the Month,1999

Core Competencies

Organizational Leadership * Account Management * Client Relations * Needs Assessment * Claims Review

* Sales & Marketing * Strategic Planning * Negotiations & Presentations * HR & Administration

PROFESSIONAL EXPERIENCE

American Family Insurance * Riverdale, IL 1998 - Present

Insurance Agent

Supervise employees in performing analysis and evaluations of customer accounts to ensure adequate coverage. Market insurance products including Life, Auto, Health, and Property to prospective clients.

* Manage daily reports on defaulted accounts, and process bill payments.

* Assist clients in the event of an accident. Inspect real estate properties for insurability.

AON Insurance Company * Chicago, IL 1995 - 1998

Claims Approver / Telephone Claims Adjuster

Assisted policyholders, healthcare providers and agents on claim status and policy benefits. Performed analysis on claim proof, doctor and employer statements, medical reports and medical bills. Determined if benefit is payable based on the applicable policy or policies held by the policyholder.

* Coordinated with doctor or policyholder directly when additional information was required to make a determination.

* Managed coding of claims for payment through ICD-9 code.

* Disbursed benefits through checks. Prepared denial letters in cases when no benefits are payable.

Shell Motorist Club Corporation DBA Hi-Tech * Chicago, IL 1989 - 1995

Claims Verifier and Customer Service Representative

Provided quality customer service in assisting policyholders with policy benefits. Analyzed claim proof for payment and disburse claim payments for tow claims. Provided telex trip routing. Performed data-entry and typing duties.

EDUCATION AND CREDENTIALS

Business Administration, 1987 - 1989

DePaul University - Chicago, IL

Bachelor of Science in Accounting, 1985 - 1987

Illinois School of Commerce - Chicago, IL

LICENSURE

Licensed Insurance Agent - Property & Casualty, Life and Health (IL & IN), 1998 - Present

COMPUTER SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint, Access

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