Manager Customer Service

John Lofton

Email: *********@********.***

Address: **** *. ***** **.

City: Chicago

State: IL

Zip: 60624

Country: USA

Phone: 773-***-****

Skill Level: Management

Salary Range: $32,000

Willing to Relocate

Primary Skills/Experience:

Healthcare security managment Seceduling Manager

Educational Background:

Professional, Business Administrt

Taylor Business Institute, 05/2007 - 05/2007

Chicago, IL

High School, General Studies

Roberto Clemente High School, 09/1992 - 06/1996

Chicago, IL

Job History / Details:

PROFILE SUMMARY

I am a self starting, goal oriented, & experienced Security and Customer Service Professional. With more than 19 years in the security industry I have gained valuable knowledge and a very special skill set thru a combination of training & education. I believe would make me the ideal candidate for a position within your company. I am adaptable and dependable. With strong organizational, analytical, and multi-tasking skills. Some of my professional skills and attributes are...

* Scheduling & Payroll, Conflict Resolution & Crisis Intervention

* Administration/Management, Staffing Needs

* Performance Analysis, Baton Training

* Documentation and Reporting, Customer Relations

* Policy and Procedure Development, Firearms Certification

* Use/User of Force

EXPERIENCE SUMMARY

Lead Armed Security Professional - IL Dept. Of Human Services - 2012 to Present

Universal Protection Service, Chicago, IL

M responsibilities are to actively maintain a strong but professional physical security presence to deter criminal activities and ensure the safety of DHS and customers. other duties include...

* Monitor and maintain order in the waiting and interview areas thru the enforcement of DHS policies.

* Interact with violent, threatening and abusive customers.

* Detain and attend court for persons being prosecuted for committing criminal acts on DHS property.

* Promote efficiency by discouraging non-official conversation and assemblage.

Lead Armed Security Officer - IL Dept, Of Human Service - 2008 to 2012

A&R Security Service, Chicago, IL

Company change over.

Accounts Operations' Supervisor - 2005 to 2008

Action K-9 Security Inc., Chicago, IL

As operations supervisor my duties and responsibilities were to supervise the K-9 security staff operations at various accounts such as CTA, Navy Pier, McCormick Pl and other city events such as The Taste of Chicago, and the Blues, Jazz, and Gospel fests. Some of my duties included

* Scheduling, training, evaluating, and disciplining officers (as needed)

* Ensuring that officers were performing there duties according to client needs and contract stipulations

* Exercised independent judgment in the implementation and enforcement of laws, regulations and policies.

* Daily attendance and time keeping maintenance to ensure payroll accuracy and eliminate un billable time.

* Constant aggressive patrolling to maintain high visibility and deter criminal activity.

Resource Coordinator - NorthWestern Memorial Hospital - 2006 to 2008

Levy Security Service, Chicago, IL

Assisted in the development and implementation of new security policies and procedures while directly managing 54 full time security officers, customer service reps., and dispatchers. Some of my duties included

* Implement and monitor new security procedure to ensure patient, visitor and staff safety and to control property loss.

* Conduct daily roll calls to inspect officers uniforms and credentials, address staff concerns and operational issues, and ensure all duty information was properly disseminated.

* Investigate claims of misconduct and administer corrective actions as needed.

* Assist medical staff (per diem) in their efforts to treat "non-directable " patients

* Compile weekly safety and security statistical information and generate a report for submission to the department heads and the safety committee

More...

Manager - 1994 to 2004

Pinkerton Government Svc./Securitas, Chicago, IL

With this company I've managed several accounts and held several positions such as Field Inspector, Account Manager, and Scheduling Manager where I scheduled approximately 3000 working guard hours and a host of temporary accounts. Some other positions I've held with this company are...

* Account Manager - The Boeing Company (World Headquarters)

* Scheduling & Payroll Manager - Operations

* Field Inspector - Operations

* Watch Commander - Doctors Hospital Of Hyde Park

* Watch Commander - Provident Cook County Hospital

EDUCATION & TRAINING

Criminal Justice - 2007

Taylor Business Institute, Chicago, IL

Some courses in Juvenile Justice, Criminology, Terrorism, Crime Scene Security, Criminal Investigation, and Police Report Writing

Business Administration - 1998

Robert Morris University, Chicago, IL

Some courses in Marketing Research, Marketing Principles, International Sales & Marketing, & Book Keeping.

H.S., General Studies - 1995

Roberto Clemente High School, Chicago, IL

2001

Boeing Security Training Center, Seattle, Washington

Counter surveillance and surveillance detection, command center operations, x-ray machine usage, executive protection.

1996

National Security and Police Academy, Chicago, IL

K-9 Handler, K-9 narcotics search, crowd control, quick cuffing, defensive tactics, PR-24 baton.

1994

Security Training Center, Chicago, IL

40 Hours Armed Certification

LICENSES AND CERTIFICATIONS

* 80 Hour K-9 Handler Course

* 40 Hours Armed Certification

* Current Illinois PERC

* PR-24 & ASP Baton

* Pepper Spray

* FEMA -Incident Command Systems

* Current FOID card

REFERENCES

Available upon request

Contact this candidate