Customer Service Quality Control

Chris Keiper

Email: *********@********.***

Address: **** **** **.

City: Denver

State: CO

Zip: 80246

Country: USA

Phone: 303-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Christopher Keiper

5424 Vale Drive

Denver, Colorado 80246

Phones: 303-***-**** (Cell) Email: *.******@*******.***

Carpentry/Handyman/Foreman

PROFILE

An honest, highly motivated, goal driven, dependable leader, with excellent work ethic looking to join a team with similar attributes. Shows great attention to detail of all work, accomplishing higher customer satisfaction and customer retention. Fifteen years of experience in the construction industry successfully leading teams to accomplish jobs above customer`s expectations. Eager to learn additional trade secrets to maximize quality of work and in turn customer satisfaction. Enjoys interacting with customers to achieve the details of what they want to see accomplished in the given estimated price.

Key skill areas include:

Computer Skills Home Maintenance Quality Control

Customer Service Biometric locks/security Stain & Paint

Understand Blue prints Wood Working Foreman/ Employee Training

Software and Hardware Proficiencies:

Microsoft Outlook, Word, Excel, PowerPoint

Tool knowledge: Any and all power tools used in construction industry and/or home improvements

EMPLOYMENT

2012 Generations Home Repair/ Foreman

Tile, framing, siding, exterior trim work. Supervisor for three other team members.

2011-2012 Cutting Edge Construction

Demolition, Paint, Cabinets, finish work for rental properties. Handled service calls doing repairs, replacing appliances, changing windows and doors.

2010-2011 Security Sales, Design

Protection One security Service

Planned and designed home security systems in Colorado. Sold systems that were custom made to fit each home.

* Customer service skills

* In charge of completing tasks with clients to ensure safety and security in homes.

2002-2010 General Construction Foreman/ Carpentry/ Finish work

Phase Out, LLC - Santa Fe, New Mexico and Colorado

Small Company which specializes in planning for renovations, budget and materials for the best finished look after renovations is completed.

PLANNING DUTIES/ACCOMPLISHMENTS:

* Acquired plumbing skills and framing techniques to complete jobs

* Consistently meet tight deadlines on projects by going above and beyond normal duties. Work tirelessly in motivating workers to achieve higher productivity.

* Determine needs for businesses and residential homes for cost approvals.

* Develop and recommend a plan for residential clients (e.g. on doors, windows, and garage doors).

* Developed a team that works well to get projects accomplished on budget within projected time limit.

* Developed a time schedule to ensure the projects are done efficiently and effectively, this allowed projects to be finished seamlessly in proper order.

* Successfully resolve workers conflicts in order to create efficient, high functional teams.

* Created great team moral in times of doubt, stress and frustrations.

IMPLEMENTATION DUTIES/ACCOMPLISHMENTS:

* Repeatedly execute individual projects that impact project deadlines.

* Install all equipment in accordance with plan and test to 100% compliance.

* Supervise, hire, and trained personnel to assist with installation in accordance with -Proper Employment Practices-.

1998-2002 Laborer advanced to Supervisor

Sub Surface Contracting, Inc. - Santa Fe, New Mexico

Company primarily builds infrastructure for commercial and residential land development projects. Built homes from ground up using blueprints and architectural drawings.

DUTIES/ACCOMPLISHMENTS:

* Promoted to shop foreman. Duties were to repaired and maintained heavy equipment, all tools and equipment for company

* Loaded trucks with proper tools for every job

* Site supervisor: coordinate employee duties to ensure job efficiency, oversee proper material delivery and use. Excelled in enhancing job site moral with employees to maximize efficiency.

* Implemented -lost art- of adobe structure to enhance natural Santa Fe style

EDUCATION

Bachelor of Science in Criminal Justice - ITT Technical Institute - Denver, Colorado

* Graduated March 2010

* 4 years of Program completed

* 3.9 GPA Graduated with Highest Honors

* Courses completed include:

Finger Print Analysis, Emergency Procedures, Group Dynamics, Criminology, Victimology, Homeland Security, Economics, and Ethics.

Associate Degree in Automotive Technology - Denver Automotive and Diesel College, 1997

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