Software Management

Dana Moon

Email: *********@********.***

Address: **** *********** ****

City: Katy

State: TX

Zip: 77450

Country: USA

Phone: 713-***-****

Skill Level: Experienced

Salary Range: $93,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Dana L. Moon

2427 Centerbrook Lane

Katy, TX 77450

HM PH: 281-***-****

CELL PH: 713-***-****

Education: BBA in Management Information Systems and Management, May 1986, Baylor University

Employment: May 2011 - Present - Icon Consulting, Inc., (LyondellBasell)

IT Software Delivery - Deployment Analyst

Execute change requests for server software, database updates, and workstation hardware & software. Evaluate risk assessment and impacts of change requests. Deploy business software to workstations and users at 80 sites worldwide using SCCM 2007 and Active Directory security groups. Create, modify, and delete task sequences. Schedule the deployment of applications and change requests per our current process. Validate all changes and testers for both Windows XP and Windows 7 environments. Mentor and train peers, business clients, team leaders, and management regarding issues, potential opportunities, and process improvements. Assisted in streamlining the current deployment method and model. Continue to document and improve work instructions and processes to establish and implement current best practices. Assisted in developing workflows, as processes are improved or new software is introduced in the environment. Assist global customers on resource planning and troubleshooting for projects and baseload activities. Develop and use various communication mediums to supply technical and analytical support to our global resources and clients.

IT Change Management Analyst

Responsible for ensuring that standardized methods and procedures are used for efficient and prompt handling of all technical changes (hardware and software) as they migrate to the production environment. Evaluate and analyze changes based on risk and potential impact to Production. Ensure that the appropriate IT and Client approvals have been provided prior to the change execution. Receive and maintain documentation in Documentum and Sharepoint libraries. Gather populations and evidence of controls for internal/external auditors, Execute tasks required for the migration of software changes to the staging and production environment for workstation and packaged software. Coordinate with other teams for the execution of deployment activities including security, network, database, and application support teams. Reconcile software asset inventory against change log. Train new employees. Test change management workflow and processes in Remedy for new enhancements or upgrades.

June 2000 to May 2009 - SABIC Americas, Inc., IS Business Analyst (System Support) and Business System Analyst (Audit & Compliance)

I/S support role which entails being a liaison between the business and technology. The first year involved reviewing and documenting departmental business processes, in preparation for ERP implementation. The first year also involved learning and supporting the legacy systems which were in place for both Accounting and Customer

Service. Assigned Data Team Lead for the SAP implementation (4.6c). The team lead role include data mapping, data cleansing of legacy systems, and downloads in preparation for uploads to SAP test and production clients. Communication occurred weekly, sometimes daily, with management and SAP Team members located at Headquarters in Riyadh, via conference calls. Coordinated all the outside SAP training for team leads and power users. Once SAP was implemented in October 2002, my role became more of SAP support role in the areas of Sales & Distribution, Logistics, and Materials Management. Also involved in the support role is SAP Data Maintenance, for all Master data. It entailed maintaining master data for customers, vendors, materials and services. The role involves SAP Authorizations, where roles are assigned to users for use of certain transactions. In summary the role consists of SAP Support, data maintenance, and SAP authorizations. Involved, as well, in Core Process Review Project where I was a member of a three person Team. The project involved reviewing the company`s core business processes and identifying areas that were wasteful and those that were value added. The project involved a representative from each process area to help revise / enhance the process from -as-is- to the -to be- / future process. It involved re-documenting process flowcharts and presenting findings to management. Current role also involves System Administrator functionality for the company`s KPI Software (PbViews). As Business Systems Analyst working in a newly developed department, Audit & Compliance, I helped to create policies and procedures for various things such as Sales / Purchase Contract Administration, SAP Support Process, Procure to Pay process, and Credit Management process. I was also the Administrator for our Document Control system via Microsoft SharePoint, while maintaining my SAP Support Role for the SD, LE, MM, Authorizations, and administrator for the ESS system. Held bi-weekly Power User meetings with all Power Users to discuss SAP issues/problems experienced and coordinated all in-house and outside training for Power Users and End Users relating to SAP.

January 1998 to March 2000 - Lyondell/Equistar Chemical Company; Senior Change Management Analyst. The primary responsibility of this position was to provide a controlled production environment and manage change in a manner that will ensure a consistent and reliable production environment. This position involved working closely with the Application Development Leads and Managers, along with each of the Support Groups involved, to migrate changes, both software and hardware, through various environments for testing, and eventually to Production. Many of the changes were software rollout projects. The position involved managing/coordinating multiple projects from start to finish, ensuring all support groups have completed their tasks, per a detailed migration plan. The projects and changes involved hardware, network, Infrastructure, and software. It also involved managing and maintaining all necessary documentation that was required for such projects and changes. Other responsibilities involved are: Attending Project Initiation and pre-implementation meetings, migrating applications to the Staging and Production environments, coordinating the Staging and Production tasks with the other Support Groups, migrating applications to the environments, deploying Staging and Production installation packages to the customer workstations, documenting customer acceptance, publishing Installation documentation

for the Support Groups, providing the Licensing group with production customer list, maintaining controlled documents and electronic forms in appropriate locations, Communicating with Project team and Support Groups, when approvals are received and changes are in Production, and facilitating weekly Change Management meetings.

July 1989 to December 1997 - Lyondell Petrochemical Company - Senior Workstation Services Analyst. The primary responsibilities of this position were to provide quality workstation support, consultation, service and training to Lyondell`s internal customers. These customers were located at Lyondell`s plant sites and corporate headquarters, along with Sales Representatives that are located throughout the United States. The responsibilities of this position involved items such as, providing business needs analysis for the customers as it relates to automation, consulting with customers on the purchase of software and hardware, coordinating software/hardware installations and repairs, providing software problem diagnosis, providing solutions using standard software to meet specific business requirements, managing projects for software upgrade implementations (i.e. Project Upgrades consisted of Windows 3.1 to Windows NT 3.51, then NT3.51 to NT 4.0, and Office 95 upgrade), and providing one-on-one and classroom style training. Other functions completed in this position previously were the evaluation, installation, purchase, and receipt of all hardware and software, and general network support.

October 1988 - June 1989 - Conoco; Information Systems Analyst. The primary responsibility was developing a Merit Salary / Promotion system, using Rbase, for the Supply and Transportation department. Another large responsibility was to help install several Local Area Networks in Conoco`s regional offices and to provide general network and email training to the end users. The network operating system was Novell Netware, and the topology was IBM Token Ring.

June 1986 - September 1988 - Variable Annuity Life Insurance Company (VALIC) - American General Co.; Office Systems Analyst. Responsibilities entailed end user support and training, software and hardware installs, new product evaluations, and hardware repairs.

Software

Knowledge: Microsoft System Center Configuration Manager (SCCM) v2007, NetIQ DRA v8.1, BMC Remedy (Asset Mgmt, Change Mgmt, & Incident Mgmt), Microsoft SharePoint Document Control module & TeamShare (Collaboration of Team Meetings & Agendas), Documentum, Microsoft Windows XP, Microsoft Windows NT 3.51 & 4.0 Workstation & Server, Microsoft NT Remote Access Service (RAS), Microsoft Systems Management Server (SMS) Client & Administrator v1.2 and v2.0, Microsoft Office 2003 & 2010 (Excel, Word, PowerPoint, Microsoft Outlook), Microsoft Project, Microsoft Windows 3.1, SAP 3.0c, 3.1h, 4.5b, 4.6c, PbViews (KPI Actuate software), SmartDraw, Citrix, Microsoft Access, Visio, MS-DOS, Remedy (SSRS - Call Tracking System), Clarify (Call Tracking System), CBR (Call Tracking System), Novell Netware, Visio, PC Anywhere, SmartDraw, Procomm, Rumba 3270 & AS/400, IBM PC Support - AS/400, WordPerfect, Lotus 1-2-3 2.x-3.x, CC:Mail, The Wire, Paradox, PFS Write, PFS File, Harvard Graphics, Freelance, Rbase, & Dbase.

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