Customer Service Sales

Zbigniew Ignatowicz

Email: *********@********.***

Address: **** ***** ***** **.

City: Roseville

State: CA

Zip: 95661

Country: USA

Phone: 916-***-****

Skill Level: Experienced

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Technician / Customer Service / Manger

Strong project management background and over 18 years experience in technical project management/customer service for various corporations in consulting, construction and foil manufacturing industries. Provides end-to-end project management oversight including initiation, planning, and execution of complex projects on-time and on-budget.

Keen ability to break down complex challenges and deliver creative solutions focused on operational excellence.

CORE COMPETENCIES INCLUDE:

Account Management, Price Estimates, General Office Management, Professional relationships with Clients and Customers, Excellent interpersonal communications, Change Management, Multi-Project Management, Technical Reports, Preparation of Plans, Training of Personnel, Experienced in planning, phase scheduling, project control and reaching deadlines. Analytical Problem Solving, Data Analysis, Preparation of various forms, applications and reports.

PROFESSIONAL EXPERIENCE

Technical Customer Service, sales and marketing experience in a variety of environments with demonstrated success and creativity. Expertise in customer care and needs assessment, sales, account development, market research, project management, strategic planning and administration. Proven ability to effectively handle multi-task levels of responsibility. Energetic and self-motivated team player/builder.

Sales and marketing: preparation of various marketing materials, flyers, market analyses, data research, customer service. Prospected and developed sales. Assessed needs, created sales quotes and processed customer orders and billings. Guided marketing efforts to develop new business, increase market share and produce higher sales of products or services. Organized sales promotions, researched target markets, generated quality sales leads, and serviced customer accounts. Cooperated with clients to determine project specifications. Supervised work progress and handled customer service issues. Designed layouts and prepared cost estimates for up to 1MM dollar projects.

Geologist / Customer Service Technical Consultant for several major oil/energy companies.

Managed work at retail gas station sites, former commercial pipeline sites and bulk plants. Prepared and reviewed various reports and work plans incorporating variety of maps, cross-sections and graphs. Prepared applications for permits and agreements, reviewed construction plans and specifications. Supervised personnel during various types of fieldwork. Assigned tasks to subcontractors, evaluated their bids and scheduled subcontractors.

PROFESSIONAL EXPERIENCE

GEOLOGIST / CUSTOMER SERVICE September 1989 - October 2011 VARIOUS COMPANIES: Roseville, Rancho Cordova, Sacramento, Fremont, San Jose, CA

REAL ESTATE SALESPERSON August 2005 - May 2006 REMAX GOLD: Carmichael, CA

SALES REPRESENTATIVE / CUSTOMER SERVICE March 1998 - June 2001 CROWN ROLL LEAF INC. - HOLOGRAFX DIVISION: Patterson, NJ

SALES MANAGER September 1995 - June 1997 STONE AND TILE COMPANY: Santa Clara, CA

EDUCATION AND CREDENTIALS

BS Geology (Equivalent) University of Wroclaw, Wroclaw, Poland

California Professional Geologist License No. 8649

California Real Estate Salesperson License No. 01493716

OSHA, 40-Hour Hazardous Waste Operations Training, September 1989 and 8-hour Yearly Refresher, August 2012 (current)

Defensive Driving Course, June 2005 and April 2007

CPR/1st Aid Training, most recent in August 2011 (valid until August 2013).

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