Engineer Customer Service

Dean Hutchinson

Email: ********@********.***

Address: **** ********* **

City: Dayton

State: OH

Zip: 45440

Country: USA

Phone: 503-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

4624 Glenheath Dr. Dayton, Ohio 45440

503-***-**** (M)

***********@*****.***

Dean Hutchinson

Summary

Experienced Technical Professional with expertise in installing, programming, troubleshooting and maintaining electromechanical microprocessor controlled systems. Diverse technical background includes

. Oscilloscopes, multimeters and other test equipment * Detailed oriented

. Microscopes, micrometers, dial indicators * Organizational/Prioritizing

. Good with standard/tech hand tools * Computer Skills

Experience

10/11 - 6/12 Accretech America Malta, NY

Customer Support Engineer

. Installed setup and programmed semiconductor test equipment in new start- up fab at GlobalFoundries. This also entailed updating software to integrate our system with their automation software and testing it to meet their specifications.

. Provided training to systems operators and technical support for their test engineers.

12/09 - 7/10 Intel Corporation/Volt Services Portland, OR

Probe Card and Equipment Technician

. Analyze probe card function utilizing several types of metrology equipment.

. Repair and calibrate probe cards to micron tolerances as needed for semiconductor equipment to provide the best test results possible.

04/07 - 8/09 A T E Technologies, Inc Dallas, TX

Customer Support Engineer

. Refurbished used semiconductor test equipment for resale. Conducted complete overhaul of microprocessor controlled electromechanical systems to provide the best equipment for future customers.

. Calibrated finished units to ensure all circuit boards, motors, and cameras performed to micron tolerances.

. Installed and maintained equipment nationwide per customer contracts.

11/97 - 02/06 Accretech (TSK America) Dallas, TX

Customer Support Engineer

. Helped initiate a preventative maintenance program on semiconductor equipment for Texas Instruments. Installed, programmed and upgraded all prober hardware that was contracted. The preventative maintenance program provided consistent test results across different test floors.

. Troubleshot PLC-based and microprocessor controlled equipment to provide 24-hr customer support for Texas Instruments and Dallas Semiconductor.

02/89 - 11/97 Eastman Kodak Irving, TX

Field Service Representative

. Certified on all Kodak micro-filmers, reader printers and high-speed electronic scanners. Responsible for Richardson and Plano territories.

. Maintained continuing education to remain updated with the newest technologies, customer service relation skills and troubleshooting peripheral devices, various power supplies.

Education

Sinclair College Dayton, OH

. Digital Electronics and Engineering Technologies

. Various corporate sponsored continuing education courses

. Over 100 credit hours completed

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