Customer Service Project

Debbie Buchanan

Email: *********@********.***

Address: **** ********* ****

City: Riverside

State: CA

Zip: 92504

Country: USA

Phone: 951-***-****

Skill Level: Experienced

Salary Range: $48,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Debbie Buchanan

5506 Conestoga Lane, Riverside, CA 92504 - Home 951-***-**** - Cell 951-***-**** - Email: *********@*******.***

Profile & Objective

Motivated, personable and professional business individual, looking to demonstrate organizational, customer service, and Executive Secretary/Administrative Assistant/Project Coordinator skills. Flexible and versatile, with excellent team-building skills. Career that leverages my customer service and project management skills, and to establish objectives for the expansion of business relationships and growth. All the while using initiative, good judgment, and excellent interpersonal skills.

Office Team, 3633 Inland Empire Blvd, Ste 955, Ontario, CA 91764/TEMP May 2012 - October 2012

EXECUTIVE ASSISTANT

Supports our Vice President of Commercial Construction

Prepares Meeting Minutes and forwards to Team Members

Maintains CE Logs

Prepares RFI & Changes Notices for Approval to the Owner

Maintains Busy Calendar, Schedule travel arrangements

J.D. Diffenbaugh, Inc. 6865 Airport Dr. Riverside, CA 92504 March 2000 - January 2011

PROJECT SECRETARY/COORDINATOR III

Provide on-going support to Project Executives, engineers & superintendents.

Type, distribute & monitor all letters, correspondence, contracts and change orders.

Create, maintain, & distribute project directory & drawing logs.

Provide customer service to subcontractor inquiries.

Managed various accounting data entry for contracts, change orders & purchase orders.

Corporate Builders, Inc. 523 W. Sixth St., Suite 815, Los Angeles, CA 90014 October 1999 - March 2000

PROJECT SECRETARY

Review bid invitations for instruction, verify & confirm all material required for bidding was received.

Order & distribute blueprints to contractors, respond to subcontractor inquiries, and schedule & coordinate job walks.

Collection & organization of project binders, to include assigning & logging project numbers, distribute updated job number list.

Issue & distribute purchase orders, sub agreements, & change orders.

Create project directories, type meeting minutes & correspondence, and provide phone coverage.

Disneyland TDA 219P 1313 S. Harbor Blvd., Anaheim, CA 92803 May 1991-October 1999

SECRETARY II: Project Management

Responsible for the overall planning, coordinating, scheduling, communication & administrative support for Project Management.

Provided project support by monitoring yearly capital & expense manhours.

Coordinated & prioritized administrative support for (1) manager, (7) project managers & (9) field supervisors.

Monitored & reviewed financial reports to assist department in reaching goals.

Maintained & tracked budget & accounting information for both capital & expense project.

Provided prior & current accounting reports as required.

Administered & monitored consultant contracts.

Managed financial costs associated with these contracts including cost accounting, managing & monitoring budget & approving invoices for payment.

Processed & created new purchase requisitions as well as processed invoices & approved them for payment.

Worked closely with Accounts Payable in the paying of contractors.

Riverside County Office of Education 3939-13th Street, Riverside, CA February 1985 - May 1991

DIRECTOR'S SECRETARY (SELPA) (2/1990-5/1991)

Performed secretarial duties in support of Administrator of Special Education.

Attended & transcribed minutes for monthly meetings for Superintendents, Directors of Special Education, & Finance committees for 23 districts in the SELPA (Special Education Local Plan Area).

Prepared meeting packets & mailed to committee members (1) week prior to meetings.

Supervised clerical staff, trained new employees, maintained & prepared attendance reports for management & clerical staff.

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Worked with confidential material & budget information.

Arranged for travel, mileage reimbursements, conferences, workshops & meeting rooms.

SECRETARY WITH SHORTHAND (SELPA) (10/1985-2/1990)

Performed secretarial duties in support of Coordinator of Special Education.

Scheduled meetings for students in non-public schools (NPS).

Interacted with (10) non-public schools & parents of special education students,

Updated NPS contract amounts annually and NPS invoices on a monthly basis.

Maintained confidential files on NPS students.

Arranged for travel, mileage reimbursement, conferences, workshops, & scheduled meeting rooms.

Transcribed & distributed minutes for (2) committees, created flyers for several committees, and trained new employees.

Unemployed/Relocated from Orange County to Riverside March 1985 - September 1985

Disneyland 1313 S. Harbor Blvd., Anaheim, CA 92803 March 1977-March 1985

SECRETARY Personnel Records

Prepared termination reports to be distributed to Park Directors.

Processed terminated Cast Members files & prepared for microfiche.

Assisted Cast Members with questions regarding sick leave & vacations.

Developed procedural manual for processing terminations.

Filed confidential personnel information.

Technology Experience

Microsoft Office: Word, Excel, PowerPoint 2007

Microsoft Office: Word, Excel, PowerPoint 2010

Timberland

Absenteeism Tracking Systems

Adobe Acrobat

References available upon request*

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