Manager Customer Service

David Brann

Email: *********@********.***

Address: *** ***** **

City: Windsor

State: CT

Zip: 06095

Country: USA

Phone: 860-***-****

Skill Level: Management

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DAVID BRANN

152 Henry St. Windsor CT 06095 860-***-****

*********@********.***

OBJECTIVE

A leadership position where my entrepreneurial, communication, training, and organizational skills can be used to improve revenues, bottom line results and customer satisfaction.

SUMMARY

Demonstrated success in situations where energy, organization and revenue growth are required. By leveraging the potential in each associate, have been able to produce desirable outcomes. Strive for perfection, look for unconventional methods to solve problems, and never turn down a challenge. Maintain an energetic attitude and results-based drive which sets me apart from others and makes me an ideal candidate for any organization.

PROFESSIONAL EXPERIENCE

District Manager

Burger King Corporation 1/2012-12/12

Oversee eight corporate Burger King restaurants with annual revenue of $10.6mm in the Hartford CT market. Monitor and improve restaurant profitability through efficient operations and restaurant visitations. Manage and lead the restaurant management team that will work in maintaining a high level of guest satisfaction by facilitating safe, clean, high quality restaurant operations. Protect the BKC Brand along with the health and welfare of guests and employees through compliant practices while driving sales at the restaurant level through local marketing tactics.

Store Manager

Save A Lot Hartford, CT 11/2009-1/2012

Manage $4.8mm retail grocery store in a manner that maximizes sales and profits. Hire, train, and develop store personnel including three co-managers and 15 hourly employees. Ensure all store personnel comply 100% with Save-A-Lot policies and procedures. Maintain store conditions consistent with Save-A-Lot standards that provide customers a pleasant shopping experience resulting in new and repeat business.

District Manager

Aldi Foods South Windsor, CT 9/2007- 5/2009

Oversee the operation of four stores in the CT market with annual sales exceeding $20mm. Financial responsibilities include monthly inventory, budgets, monitoring product and cash loss plus minimizing store level expenses. All aspects of human resources at the store level including hiring, coaching, disciplinary and terminating employees. Ensure all policies and procedures are followed 100%.

Training General Manager

Panera Bread East Greenwich, RI 2/2003-1/2007

Manage store operations for Bakery/Cafe. Oversee all human resource activities including training of newly hired managers, recruitment, associate training, and performance management for staff of up to five co-managers and 60 hourly employees. Ensure excellent customer service. Financial responsibilities include cash management, security, loss prevention, expense control, budgets, payroll and P & L oversight for $3.1mm operation. Manage in-store promotions, merchandising and marketing initiatives.

EDUCATION

Johnson & Wales University

Providence, RI

Bachelor of Science, Food Service Management 3/2000

Associates in Science, Culinary Arts 5/1998

Summa Cum Laude

Contact this candidate