Customer Service Project Management

iohn Petruzzelli

Email: abqdi3@r.postjobfree.com

Address: *** **** ***

City: st davids

State: PA

Zip: 19087

Country: USA

Phone: 610-***-****

Skill Level: Management

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOHN V. PETRUZZELLI

412 Iven Avenue

St. David`s, PA 19087

610-***-**** abqdi3@r.postjobfree.com

A technology professional with broad experience in IT, project management, systems analysis, and management

AREAS OF EXPERTISE

Project Management

Network Operations

Contract Negotiations

Telecommunications

Staff Development

Technology Assessment

TECHNOLOGY SKILLS

Routers (Cisco

Firewall (Cisco)

MPLS / Frame Relay

Switches (Cisco, HP)

Resources for Human Development, Philadelphia, PA 2010

A national human services nonprofit provider, supporting more than 160 programs in fourteen states.

Manager of IT Support

Responsible for delivery of IT support to headquarters and local programs in the tri-state area.

Managed staff and projects.

Delivered desktop support for headquarters and local offices

Served as liaison to programs and regional offices.

Managed acquisition and delivery of hardware and software.

Received continual recognition for excellent customer service.

THE DEVEREUX FOUNDATION, King of Prussia, PA 1994-2009

Devereux is a leading provider of mental health services in the non-profit sector, operating in eleven states.

Network Manager

Responsible for the support of the network infrastructure. Managed staff while gaining broad experience in technology assessment and deployment, budgeting, contract negotiations, service level monitoring, and project management. Effectively communicated corporate initiatives to all levels of management and technical staff, insuring employee engagement.

Identified, investigated, and recommended technology initiatives, standards, and policies that met strategic goals.

Commended for proposing and implementing WAN technology upgrade (50 sites) reducing costs by over 20%, improving response time and network efficiency.

Reduced telecommunication costs by 30% through aggressive inventory review and contract negotiations.

Gained benefits of server consolidation (over 60% reduction) and resiliency through design and implementation of VMware in a SAN environment.

Installed network tools and appliances that improved resolution time to application and network issues by 50%.

Supervised the rapid growth of Windows server installations for application support; included a 100% increase of an active Citrix farm to 20+ servers.

Managed installation of a 30-node WAN infrastructure, including the installation of numerous servers, internet access, filtering, and firewall.

Proposed and managed data center infrastructure upgrade that improved performance and implemented redundancy.

Implemented and managed help desk services, supporting an employee base of 5,000+.

ELECTRONIC DATA SYSTEMS, (PSFS), Philadelphia, PA 1989 -1994

Leading global technology services provider.

Systems Analyst

Provided support for internal and customer systems.

Designed, implemented, and managed network installations including communications and mainframe connectivity.

Diagnosed LAN and workstation failures.

Developed installation checklist, administration manual, documentation, user orientation.

Optimized network / workstation performance and security, implementing new procedures reducing complaints by 25%.

Enhanced and streamlined LAN and inventory management procedures.

Implemented network and workstation diagnostic tools to improve response time.

Provided skillful technical support to the user community while maintaining excellent customer relations.

Investigated and recommended PC hardware, software, and LAN technology for enhanced user productivity.

Provided applications consulting and systems analysis.

Developed, revised, and presented courses in software applications receiving consistent praise for clarity and patience.

EDUCATION / PROFESSIONAL DEVELOPMENT

BS Biology, St. Joseph`s University, Cum Laude

Training: Cisco (CCNA), VMware, Netware, Project Management, ITIL V3 Foundations Certified

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