Customer Service Supervisor

Yvette Hamiton

Email: *********@********.***

Address: **** **** ******, *** *

City: N. Hollywood

State: CA

Zip: 91601

Country: USA

Phone: 252-***-****

Skill Level: Experienced

Salary Range: $33,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Yvette C. Hamilton

5738 Fair Avenue Apt N

N. Hollywood, CA 91601

Cell Phone: 252-***-****

*********@********.***

Objective: Seek the Position of Night Auditor

Summary of Qualifications

Extensive knowledge of night audit procedures, excellent customer service, front desk walk-ins, check in and check out service. Collect accurate information and resolve conflicts concerning the night auditor information. Trained new hire night auditors. Ability to maintain a professional manner under stress and answer questions concerning the hotel. Post and balance all credit cards, cash, checks, room charges and write-offs. Computer skills include: Aloha, Shift 4 Dollars on the Net, Micros, Point-of Sale, Microsoft Excel and Word.

Professional Experience

The Sanderling Resort & Spa

Night Auditor

2006-Present

Verifies all accounting activities and the compilation and accuracy of all reports for management`s review the next day. Service all guests and ensure the quality and efficient service.

* Perform any related duties requested by supervisor.

* Review room and tax postings for accuracy and balance department totals.

* Ensures all house charges are posted accurately and in a timely fashion.

* Balance the guest and city ledger and complete all room night audit reports.

* Balance all Sales by Revenue Center from Aloha and batch out Aloha credit cards to Shift 4.

* Balance all credit card room charges and batch out Shift 4 credit cards.

* Perform all front desk functions including check-ins, check-outs and payments.

* Prepare express check-outs and complete back-up of PMS and night audit program.

* Report accidents, injuries, property damage, unsafe conditions to supervisor.

* Follow safety and security procedures and rules.

Restaurant Supervisor

2003-2006

* Scheduled and trained employees to ensure proper coverage.

* Inspected restaurant daily to guarantee cleanliness and quality of food presentation.

* Conducted pre-shift meetings for employees and informed staff about daily events.

* Supervised check or credit policies, procedures and cash handling.

* Maintained accuracy of employee tips and punches in order to enter in time saver report.

* Greeted customers, took reservations and maintained the reservation book.

* Served food and beverages while performing other related duties as assigned.

* Ensured all side work duties and dining room were completed and properly set before, during and after opening hours.

Education

Monroe College

Bronx, New York

Associate Degree - Summa Cum Laude

Hospitality Management

References

Michele Williams 252-***-**** or 252-***-****

Joan Haley 252-***-**** or 252-***-****

John Lenhart 252-***-****

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