Manager Human Resources

Susan Wiberg

Email: *********@********.***

Address: **** ***** ******** ****

City: Appleton

State: WI

Zip: 54914

Country: USA

Phone: 920-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Sue Wiberg, SPHR

Mobile: 920-***-****

Home: 920-***-****

*********@********.***

Summary

* Passionate Human Capital, Talent Management, Learning and Development professional who designs and implements effective interventions, incorporates key metrics and delivers exceptional business results.

* Star recruiter for professional services and staffing industry leaders in highly competitive markets.

* Strategist that leverages technology and organizational capabilities to bring about positive change.

* Certified SPHR who brings to full potential people, performance, process and profit.

Key Skill Areas

* Recruiting/Talent Acquisition* Team Building* Employee Relations* Project Management* Learning & Development* Systems - HRIS/ATS/CRM/LMS/Assessment* Performance Management

* HR Program Management

Professional Experience

Stratagem

Senior Technical Recruiter 03/12 -09/12

Recruited professionals with project management, business analysis and application development expertise across all platforms for the Madison market.

Lutheran Social Services

Senior HR Manager - Learning and Development Executive

07/09-12/11

Develops strategies to improve people, performance and practice for a complex Human Services agency with 2000 employees delivering over 300 services in 220 sites across the two-state area. Served on the Human Capital Leadership team and the agency Risk Management Committee. Provided work direction to 3 HC Interns.

* Partnered with executive team, business line leaders and external vendors to meet business objectives and compliance requirements. Provided guidance and assistance to leaders, colleagues, instructors, employees and vendors in understanding federal, state, local laws and agency guidelines.

* Facilitated activities and programs to provide a high-performance, continuous improvement, engaging culture and to provide day-to-day operational administration and support for the Human Resources function.

* Performed learning management systems administration for the organization. Set hierarchies, security settings and granted user rights. Designed reports and wrote user documentation. Gathered user requirements and led HRIS/LMS projects achieving significant gains in cost, accuracy and timeliness. Utilization and customer satisfaction more than doubled in one year.

* Streamlined policies and processes ensuring timely, confidential and accurate information for Human Capital workflows, managerial reporting and responses to regulatory and business partners.

* Developed and managed the Learning and Development strategic plan, work unit plan and budget. Collaborated with stakeholders on training programs. Performed curriculum development and course design to meet learning objectives. Deployed training on a variety of topics including soft skills, safety, healthcare, human services, computers skills and business operations. Developed and reported metrics to leaders.

* Successfully delivered projects including Systems Enhancements, COA-Accreditation and Compliance, Job Analysis/Job Description Project, Competency Development, Best Practice Development, HR Process Development and Mapping, Performance Assessment Redesign, Unemployment Claims Management, Federal Contractor E-Verify Implementation, Leadership Development, Employee Investigations and Employee Surveys.

Stratagem

Direct Placement Services Manager / Senior Technical Recruiter 01/04-09/08

Instrumental to operational turnaround of Appleton office for Wisconsin's largest privately-held IT consulting firm. Grew revenues from $300k to $3M+ in three years.

* Recruited professionals with project management, business analysis, application development expertise.

* Established and managed client and subcontract relationships and contract terms.

* Initiated the business plan and implementation of a new Direct Placement Services offering.

* Managed ATS system. Worked with vendor on requirements for customizations. Enhanced reports.

Humana

Human Resources Analyst, Talent Resources

05/03-11/03

Proactively engaged business leaders to implement recruitment best practices for a 3500 employee services center for a Fortune 200 Healthcare solutions firm. Supervised 2 HR Administrators.

* Exceeded expectations for quality of hire, time-to-fill and cost per hire. Hired 300 claims processing, subrogation and customer services employees in 2 months enabling our center to service a key multi-million dollar contract.

Hoffman Corporation

Recruiting Manager / Sales and Marketing Services Manager

06/00-02/03

Managed two critical functions during national expansion of a privately-held Architecture/Engineering/Construction professional services firm serving the Education, Senior Living and Healthcare markets.

* Established a Recruitment function. Reduced recruiting costs by 50% while growing staff by 20%. Instituted hiring teams and behaviorally-based interviewing. Partnered with business leaders to develop interview and evaluation tools resulting in more timely, higher quality hiring decisions. Provided HR Generalist support.

* Developed and implemented strategic Marketing plan. Managed six staff members and a $1M budget. Led sales support, proposal management, public relations, business intelligence research, graphic design and events coordination.

* Key projects included: Employee Referral Program, Job Description Validation, Job Family Definition, Compensation Benchmarking, Performance Assessment Development, Supervisory Training, Website Redesign, Corporate Branding, CRM and Applicant Tracking Systems Implementation, People Strategy Facilitation and Extended Leadership Committee.

Recruiting highlights with consulting industry leaders Cap Gemini, Ajilon and Robert Half International

Directed/mentored successful recruiting and sales teams; provided consultant resource management and made outstanding individual recruitment contributions.

* Selected for Cap Gemini Overachiever's Club membership.

* Selected by Ajilon CEO for internal ISO audit team.

* Achieved President's Club status as top recruiter company-wide with Ajilon Inc.

* Attained up-through-the-ranks career success with world's leading specialized staffing firm, Robert Half International. Received awards and recognitions serving as Recruiter, Account Manager, Payroll Supervisor and Division Director.

Certifications

* SPHR, Senior Professional Human Resources certification, HRCI.

* CIR, Certified Internet Recruiter, AIRS

Affiliations

* Served on the chapter boards of Society for Human Resource Management, Project Management Institute, INETA, Association for Systems Managers and Minnesota Technical Recruiters Network.

* Founder of the Wisconsin Technical Recruiters Network.

* Lifelong community volunteer - United Way, Rotary International, youth sports and education programs.

Computer Skills

MS-Word, Excel, Access, Outlook, PowerPoint, Visio, SharePoint, MS-CRM, Cognos, Camtasia, Essential Learning's Elevate, Ultipro, Smartsearch, Skillsoft, Softshoe, ACT, EZ-Access, Oasys, Kenexa, Quiz and social media tools.

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