Sales Representative Manager

Steven Macdonald

Email: *********@********.***

Address: *** ****** ** **** **.103

City: Whitman

State: MA

Zip: 02382

Country: USA

Phone: 508-***-****

Skill Level: Experienced

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Steven MacDonald

501 Auburn St #103 Whitman, Ma 02382

508-***-****/*********@********.***

PROFILE

Strong background in Telecommunications, analytical troubleshooting and database administration.

Hard-working team player with great critical thinking skills at Network-level and 12+yrs experience.

Computer skills include: Microsoft Office Suite, BMG Remedy, Oracle Database, SSH Secure Shell, Sales Force CRM.

EXPERIENCE

Syniverse Technologies

2008 - 2012

System Support Analyst Troubleshoot and correct routing of wireless Intercarrier SMS, MMS and update and add carrier information via Database Manager. Resolve issues with NOC counterparts on IMN and PMG Messaging Platforms Identify and resolve conflicts within SMS and MMSCS, SMPPs and Mobile Content Delivery Network via BMG-Remedy trouble ticketing platform. Make carrier changes/adds/deletes in SSH Secure Shell database. Implementation of new clients, services and setup and administration of GUIs for multiple product lines. Serve as international liaison with overseas SMS Peering Partners in Europe, S. America and Asia engaging in laboratory analysis of wireless devices in a test environment. Provision and maintain Cisco Systems VOIP soft-phone systems.

Comcast Communications

2007 - 2008

Communications Technician Troubleshoot video and both VOIP and Hardwire frequency issues in both subscriber homes/offices as well as at network level. Repair/replace faulty Customer Premise Equipment including digital/HD converters, splitters, amplifiers, Cat 5 wiring, Rg6 cabling.

Verizon Wireless

2001 - 2007

Retail Sales Representative Exceeded 115% of Company sales quotas for products and services. Associate Cell Site Field Technician 2000 - 2001 Monitor and maintain T1 digital transmissions to and from 20+ CDMA cell sites. Set power to cell sites and assure microwave-sync. Achieve attenuation and perform daily diagnostics.

Bell Atlantic Mobile

Sr. Technical Support Analyst 1998 2000 Identified network outage trends, opened and maintained trouble tickets through issue-resolution. Reset authentication failures of wireless devices and corrected switch anomalies. EDUCATION Massasoit Community College 1993-1995 A.A Media Communications graduated cum laude Member of Phi Theta Kappa International Honor Society Pursuant to Certification in A+, Network +, MCSE 2012-present

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