Customer Service Manager
Resume:
Kimberly Jones
Email: *********@********.***
Address: ***** **** ****
City: Houston
State: TX
Zip: 77090
Country: USA
Phone: 706-***-****
Skill Level: Management
Salary Range: $10,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Kimberly Jones
15100 Ella Blvd Houston, Tx 77090
*********@********.***
Career Objective
Seeking a position to utilize my 6 years of experience in the administrative industry.
Skills
Well organized with ability to prioritize and multi-task
Attention to detail, and time management
Team oriented with ability to work independently
leadership abilities
Transaction processing and data entry
Ability to work under pressure
Computer software
Professional Experience
R.E.A.C.H One Community Center Columbus, Ga
Administrative Manager/ Customer service May 2005-Aug2011
Resolve customer complaints or answer customers questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Recruit, interview, and select employees
Interpret and communicate work procedures and company policies to staff.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Compute figures such as balances totals, or commissions.
Develop work schedules according to budgets and workloads
Columbus Consolidated Government Parks & Recreation Columbus, Ga
Activity Leader Jan2008-Jul2009
Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
Manage the daily operations of recreational facilities
Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
Direct special activities or events such as aquatics, gymnastics, or performing arts.
Meet with staff to discuss rules, regulations, and work-related problems.
15100 Ella Blvd Houston, Tx 77090 706-***-**** ************@*****.***
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