Quality Assurance Customer Service

Raymond Assaf

Email: *********@********.***

Address: *** ********* ***

City: El Cajon

State: CA

Zip: 92020

Country: USA

Phone: 858-***-****

Skill Level: Management

Salary Range: $120,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Raymond Assaf

858-***-**** / *******.*****@*****.***

http://www.beyond.com/R-Assaf

Engineering and Manufacturing & Efficiency Plans / Project Oversight / Lean Manufacturing ~ QUALITY Assurance ~ ISO Regulations

Professional Summary: Results-driven Engineering and Production Professional with several years of operations support in numerous functions, capacities and environments eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives. Particularly astute at collaborating with internal organizations, ensuring the highest level of customer service and satisfaction as well as building and retaining client loyalty through strategic plans.

Key Skill Sets

Strategic/Feasibility Plans * Leadership Principles * Customer Retention and Loyalty Focused *

Project Management * Efficiency Strategies * Component Engineering * Proactive Problem Solving

Data Gathering and Analysis * Quality Reports * Process Development * Business Development

LEAN/5S Implementation * Timeline/Budget Adherence * BGA/Surface Mount Technology

* 6 Training * Value Stream Mapping * Thermal Flow/ Reflow Soldering.

Transferable Competencies

Key Technical Skills include: Project Management knowledge, Lean Manufacturing and continuous Improvement Process, Component Engineering and Inventory Control, Quality Assurance and GMP, Technical writing of Test Procedures, RF and Digital Electronics circuitry, Strong Engineering Communications Skills, ISO Regulations Experience, Managing Departments and Resources, Technical Management Experience, Engineering Support for all Designs.

Manage key projects, with high level of accuracy and integrity as well as monitor account activity to ensure regulatory compliance and loss mitigation.

Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.

Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues at routine meetings for prompt resolution.

Regularly schedule reviews and tracks progress of particular projects.

Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis.

Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance.

Technology savvy and knowledge in numerous platforms and applications including: MS Office Suite, LabView, Arena Document Control, OrCAD Design Capture, Remedy Systems, Velocity, Visual Basics, PADS Layout.

Education & Training

Western Governors University, B.S. in Business Management. Graduation - March 2013

CompTIA Project +, Project Management Certificate - November 2012

Green River Community College, AAS in Electronics. Graduated Dec. 1996 - GPA 3.92

Specialized Training Courses: Project Management, Continuous Improvement, ISO 9000 Audit Training, Group Management, GMP Requirements, ESD Training, Hazardous Waste Handling, Leadership Training, HALT / HASS Testing, Surface Mount / Thru hole Soldering.

Select Professional Functions & Highlights

Boeing: Manage a team of 50 Aerospace Technicians working on special projects for the new 787 Dreamliner. This includes engineering modifications on the Wings internal section of the airplane. Maintain daily crew progress report to senior management, and keep up with the constant schedule and priority changes to satisfy customer deliveries. Implement LEAN activities to improve process and production flow. I left Boeing to return to California to be close to my elderly mother.

Peregrine: Manage a team of Engineering and Manufacturing Technicians supporting RF IC design team in a fast paced environment. Control the assets of Test Equipment, and saved the company more than $50,000 below budget on Repairs, Calibrations, and Procurement costs. Control the inventory of design parts used for prototype projects. Create multiple Test Procedures, and implement new processes for continuous improvement. Managed engineering experimental projects to improve quality and test time. Needed to take FMLA and travel overseas to be with wife during her medical procedures.

Icon: Support the design team in the prototype of Electronic boards and development of Test fixtures. Conduct Component Engineering for various designs. Manage a large lab with technicians and maintain complete supplies of parts, tools and test Equipment. Manage the Manufacturing team leaders, and solve production issues related to product design, or supplier quality.

Elektrobit: Manage prototype builds for all designs. Establish contracts with all suppliers and qualify parts for engineering designs. Test and provide PCBA design feedback to RF and Hardware Engineers. Test, troubleshoot and repair PCBAs. Purchase all lab equipment and set up process and agreements to ensure calibration requirements are fulfilled on a timely basis. Maintain tools and components for support of prototype board verification. Conduct component sourcing for all design projects and negotiate supplier pricing. Verify components meet manufacturer's specifications. Conduct ISO9000 auditing of various areas to ensure successful certification.

Professional Summary

Manufacturing Manager

Boeing Company 2011-2012

Senior Lab Manager/Test Equipment Manager

Peregrine Semiconductor Corp. 2008-2011

Senior Engineering Technician/Lab Manager

Icon Systems 2004-2008

Supplier Engineer/Senior Engineering Lab Manager

Elektrobit, Inc. 1997-2004

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