Customer Service Data

PROFESSIONAL EXPERIENCE

Media Neutral Publishing, Riverwoods, Illinois

January 11, 1999 - Present

Sr. SGML Analyst

Assist in creating and maintaining DTDs for all CCH products.

Compile and install DTDs into ArborText's Adept Editor.

Develop, revise and maintain FOSIs for all CCH DTDs.

Designed and currently maintain a Data Dictionary for all DTDs in MS Access database.

Designed and currently maintain the VBA program to make Adept Editor help files from the Data Dictionary database.

K's Communications Design

Rockford, Illinois

February 1994 - March, 1998

Sole-Proprietor of Home-Business

Format technical manuals and other technical data in various formats, such as:

Adobe FrameMaker +SGML 5.5

Microsoft Word 6.0 and Office97

HTML

Aldus PageMaker 5.0 and Adobe PageMaker 6.0

Adobe FrameMaker 3.0, 4.0 and 5.1

WordPerfect

Ventura

Design and produce brochures, newsletters, resumes, mass-mailing labels, business cards, flyers, and other advertising media.

Design Web pages for Internet and/or Intranet environments.

Convert major word-processing data to other formats (including HTML and SGML).

Sundstrand Aerospace

Customer Service, Technical Publications Dept., Rockford, Illinois

March 1994 - January 8, 1999

Publishing Systems Analyst II

Develop and implement SGML applications, adhereing to ATA2100 and Military Specifications using FrameMaker +SGML 5.5 and Datalogics WriterStation/DL_Composer.

Develop and maintain Microsoft Word 6.0 WordBasic macros for autoprocessing data.

Create and maintain Microsoft Word 6.0 templates for all Technical Publications documents.

Write and enhance conversion programs for Atex, Xyvision, MS Word and SGML using WordBasic or Omnimark programs.

Support end-users and create user documentation for current publishing system, including Help files.

Evaluate and analyze publishing software for use by the Technical Publications department.

September 1990 - March 1994

Electronic Publishing Systems Operator

Created and modified specs and autoprocessing scripts on Xyvision 2.1 publishing system.

Performed system maintenance for both Atex and Xyvision systems.

Perform hardware maintenance on Xyvision 2.1 publishing system.

Converted Atex files to Xyvision files.

Enhanced autoprocessing programs on Atex.

Created and maintained procedures for the Formatting group.

Set up Xyvision archiving procedures.

June 1989 - September 1990

Sr. Publications Formattist

March 1987 - June 1989

Publications Formattist

Format technical manuals using ATEX and Xyvision Publishing Systems.

Prepared camera-ready copy of technical manuals using ATEX.

Integrated illustrations by cut and paste method onto hard copy.

Proofread hard copy of technical manuals.

Accomplishments

Led a team to evaluate, justify, purchase and implement a SGML Publishing System using DL_Composer and WriterStation for ATA100/2100-Compliant Service Bulletins.

Designed and produced templates and conversion macros to convert XyVision legacy data into MS Word 6.0 documents for Component Maintenance Manuals (Commercial) and Technical Orders (Military).

Awards

Received a Sundstrand Employee Achievement Recognition Program Award in February, 1997 for developing conversion utilities for legacy data.

Received a Sundstrand Employee Achievement Recognition Program Award in November, 1994 for implementing the Sundstrand SGML Integration System.

Received a Sundstrand Employee Appreciation Recognition Program Award in March 1993.

ROCKFORD INDUSTRIAL WELDING SUPPLY

Rockford, Illinois

November 1984 - March 1987

Billing Operator

Used customized programs on a Data General computer system.

Prepared customer statements and invoices.

Performed customer audits.

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