Customer Service Training

Mark Koshoshek

Email: *********@********.***

Address: **** *** ******* **

City: Eau Claire

State: WI

Zip: 54703

Country: USA

Phone: 651-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MARK ALYN KOSHOSHEK

3252 Old Orchard Road

Eau Claire, WI 54703

651-***-****

*************@*****.***

PROFESSIONAL

OBJECTIVE: To obtain a FULL-TIME career opportunity with the

opportunity for advancement..

SPECIAL SKILLS: High energy, never sick, punctual, computer

literate, (Micros, Aloha, Word, Epic, Excel,

Outlook) Eagar to learn, Strong belief in

Teamwork and Accountability. Executive

Mgmt., Leadership, and Training Experience.

EDUCATION: UNIV OF WISC - STOUT

B.S. - Business Mgmt / Hotel & Restaurant

Management

WORK

EXPERIENCE:

June, 2008 TRANS-DIRECT, LLC / ON-TIME DELIVERY -

August, 2012 Eagan, MN

Position: Owner / Courier

Efficiently provided transportation and

logistical services to various businesses

in the twin cities

November, 2007 US FOODSERVICE / NEXT DAY GOURMET -

June, 2008 Plymouth, MN

Position: Divisional & Logistical Support / CSR

Provided outstanding administrative

and logistical support for all national

divisions and territory managers.

Great attention to detail, processing

and research led to resolution of all

customer issues.

Ability to remain calm & diffuse

stressful situations/callers

Effective multi-tasking & customer

service skills used daily

February, 1999 FOUR POINTS SHERATON - CAPITAL

November, 2007 Saint Paul, MN

Position: Director of Food & Beverage

Promoted to Director of Food and

Beverage within the first year, based

on outstanding customer service

scores.

Directly supervised all food &

beverage staff and 5 managers

Increased the revenue of all outlets,

through training of staff and budget

control

Hiring/firing, training, performance

evaluations, and orientation.

Implemented orientation program and

facilitate an upscale conversion

Received JD Powers and Associates

-Most Improved Chain Hotel- Award

(May, 2002)

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