Project Customer Service

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Dear vkc_software You have received application from Chandrasekaran Subramanian for the position of Software Maintenance Executive Resume Summary Name: Chandrasekaran Subramanian Contact No: 91+44+22245466 Mobile No: 919********* Email id:*********@*****.**.** Current Location: Chennai/MadrasPreferred Location: Bangalore, Chennai/Madras Resume Details Title:3 yrs in BPO (Banking), 3 yrs in COBOL prog., 1 yr in EDU.Key Skill:BPO Banking, COBOL Professional Details Work Experience 6 - 7 Level Middle - Manager, Assistant Manager Functional Area : AOS (AOS Exp) Banks/Insurance/Financial Services, Operations/Customer Service/Telecalling/Backend, Teaching/Education(Back-end/Transactions Processing) Current Employer Previous Employer ABN AMRO Central Enterprise Services Pvt. Ltd. Current Industry CRM/CallCentres/BPO/ITES/Med.Trans Current Salary Qualification Highest Degree/Diploma M.Sc Specialization/Stream Computers Institute/University Madurai Kamaraj University 2nd Highest Degree/Diploma B.Sc Specialization/Stream Computers Institute/University Madurai Kamaraj University Detailed Resume M.N.S. Chandrasekaran Old No 17, New No 20, Jain College Staff Colony, Nanganallur, Chennai ? 600 061. Landline No : 044-******** Mobile No : 944-***-**** PROFESSIONAL OBJECTIVE: To obtain a challenging position that will allow me to expand upon my education and experience and continue to accumulate knowledge and thereby use it to the fullest benefit of the organization. EMPLOYMENT HISTORY Name of the Company Designation Duration ABN AMRO Central Executive (BPO Banking) July ? 2003 ? Apr ? 2006. Enterprise Services Pvt. Ltd Sir Ramaswami Mudaliar Computer Science Teacher June ? 2002 ? May ? 2003 Hr. Sec. School (Classes XI and XII) M/s Scope Software Pvt. Ltd. COBOL Programmer June ? 1997 ? May ? 1999 June ? 2001 ? May ? 2002 PROJECT PROFILES IN ABN AMRO CENTRAL ENTERPRISE SERVICES PVT. LTD. International Lockbox: Have worked in this team for more than a year. Primary activities were: ? Processing Lockbox payments for Cross border clients across 8 countries. ? Furnishing global clients with reports on Collections Receivable in customized formats on a daily basis to enhance better Funds Management ? Reconciliation of client accounts. ? Work is done online. Queries and issues will be solved through E-mail and Phone. US Payments: Worked for 8 months in this team. The core work of this team is to process the online payments for ABNAUS33. Handled both the USD and EUR currencies simultaneously. Queries and issues will be solved through E-mail and Phone. Cashpool: Worked in this team for more than 10 months. Went to The Netherlands for the migration of this project. The core work of this team is to prepare documentation for Interest compensation, Balance compensation and Zero Balancing, to do the setup for Balance compensation in the system and to monitor the setup for balance and interest compensation in the system. The whole work is done online. Queries and issues will be solved through E-mail and Phone. SINGAPORE Payments: Worked as a backup for Online Singapore payments while simultaneously working in the cashpool team. The core work as a backup is to handle incoming payments and Term deposits. Queries and issues will be solved through E-mail and Phone. Highlights while working in these teams: ? Recorded 100% accuracy from the date of joining. ? Nominated twice for best performance. PROJECT PROFILES IN SCOPE SOFTWARE PVT. LTD. PROJECT PROFILE Project Title Call Centre for TVS Project Size Medium Location Chennai, India Role Programmer Client TVS Front End JSP Back End SQL Server 7.0 DESCRIPTION OF THE PROJECT This project is to establish a call center for T.V.S. This project lessens the burden of T.V.S. Here the flow between the customer and T.V.S is converted into customer to call center and call center to T.V.S. PROJECT PROFILE Project Title Security Maintenance System Project Size Medium Location Chennai, India Role Programmer Client State Bank of India Operating Systems MS DOS Programming Languages COBOL DESCRIPTION OF THE PROJECT It involves the following processes like Loan A/C Master Maintenance, maintenance of various types of Securities for Loan a/c?s., various types of reports like Printing of Security Wise Outstanding List, Security Overdue List and Security Wise Due list for a given period, Loan a/c wise Securities Outstanding List. PROJECT PROFILE Project Title Salary Processing System Project Size Medium Location Chennai, India Role Programmer Client State Bank of India Operating Systems MS DOS Programming Languages COBOL DESCRIPTION OF THE PROJECT It involves the following processes like Maintenance Of Earnings Details, Maintenance of Deductions like their Loan a/c?s & and other Deductions and Salary Pay Slip Printing. PROJECT PROFILE Project Title Sanction of Pension Payment Scheme System Project Size Medium Location Chennai, India Role Programmer Client State Bank of India Operating Systems MS DOS Programming Languages COBOL DESCRIPTION OF THE PROJECT It involves the following processes like Maintenance of Pension Master Details, Maintenance of Branch Master Details and Report on Sanction for Pension/Family Pension. PROJECT PROFILE Project Title Treasury Pension System Project Size Medium Location Chennai, India Role Programmer Client State Bank of India Operating Systems MS DOS Programming Languages COBOL DESCRIPTION OF THE PROJECT It involves the following processes like Initial Master Creation, Monthly Pension Payments Entry, On Screen View of Credit details, Preparation of Credit List (A/C Wise) and Creation of ASCII Data for Pension Credits. PROJECT PROFILE Project Title Pre-Examination Processing Work Project Size Medium Location Chennai, India Role Programmer Client Railway Recruitment Board, Chennai Operating Systems MS DOS Programming Languages COBOL DESCRIPTION OF THE PROJECT It involves the following processes like Maintenance of Basic Data available with the Applications, Report on Ineligible Applications not satisfying the required criteria for the Post Showing the Type of Error, Generation of Denomination Wise Application Fee Remitted through Indian Postal Order, Generation of Report for the Draft/Banker?s Cheque Separately, On Screen Display Based on Name of the Applicant or Date of Birth and Alphabetical List of Applicants Rejected with rejection Codes. EDUCATION Title of the Degree College/University Duration Percentage with Branch M.Sc (Computer Science) Madura College, 1999 ? 2001 76.76 MaduraiMadurai Kamaraj University B.Sc (Computer Science) Madura College, Madurai Kamaraj University 1994 ? 1997 56 Class XII Sir Sivasamy Iyer Hr. Sec. SchoolTirukattupalli, Tanjore District 1993 ? 1994 71 Class X Sir Sivasamy Iyer Hr. Sec. SchoolTirukattupalli, Tanjore District 1991 ? 1992 80.4 TECHNICAL SKILLS Operating System MS DOS, windows 9x/ME/2000/XP, Unix Programming Languages Java, JSP, Servlets, C, C++, COBOL, Pascal, Fortran, Basic, HTML, Java Script Databases & Tools Oracle, MS Access, Foxpro, SQL Server 7.0 NON-IT BPO Banking SUMMARY ? Nearly 3 years experience in BPO (Banking) ? The work is done online, queries and issues will be solved through E-mail and Phone. ? More than 3 years experience in the field of Analysis, Design, Development, Testing and Debugging in COBOL ? Nearly 1 year in the field of teaching in Computer Science ? Extensively worked with Java, Oracle, JSP, Foxpro ? Worked in UNIX Environment. E-mail ID : *********@*****.**.** Landline No : 044-******** Mobile No : 944-***-**** Last drawn salary : 2.37 Lakhs Expected Salary : Negotiable Date of Joining : Immediate Place : Yours Sincerely, Date : [M.N.S. Chandrasekaran]