Design Engineer

Kelly K. Hughes

*** ****** **. #*** ******, MA **128 ************@*****.*** www.kellyhughes.net 858-***-****

SUMMARY I am a User Experience professional with a passion for understanding customer needs and creating elegant

solutions. I draw on a variety of experience to help product teams create usable designs out of a more complete

knowledge of end users and their goals. My specific interests include turning complex interactions into delightful

experiences, facilitating conceptual design and collaborative ideation, and integrating a user-focused design

process into the development cycle.

WORK Homesite Home Insurance

EXPERIENCE User Experience Lead

January 2010 present

Responsible for coordinating all user-centered design activities (user research, design, usability testing)

for insurance sales and servicing websites

Led mobile site development using agile process and responsive design

Designed for decision-making using emotional and persuasive design techniques

Redesigned entire quoting workflow for integration with a major Auto insurance carrier

Created data-driven designs through marketing and web analytics, A/B testing, usability

Extensively used rapid iterative prototyping and testing to quickly evaluate design concepts

H&R Block Digital Tax Solutions

Interaction Designer

October 2007 January 2010

Led the design process for an integrated online tax service, from research to concept and detaile d design

Developed personas from market and user data

Created designs for a new consumer tax application

Hewlett-Packard Enterprise Software (formerly Peregrine Systems)

Senior User Experience Engineer

December 2004 September 2007

Designed user interfaces for web-based business applications

Led cross-functional teams in user research activities including site visits, interviews, focus groups

Managed a strategic research and design project involving outside vendors

Trained product teams on incorporating design within an agile development process

Drove design and accessibility standards across product portfolio

Microsoft Developer Division (by contract, Excell Data Corporation)

User Experience Engineer

August 2003 August 2004

Designed and conducted a variety of user studies for Microsoft s developer tools

Ran large-scale remote usability study that effectively connected product teams with end users

Presented analysis and recommendations to program managers, designers, developers

FieldCentrix, Inc. Mobile Software Solutions for Field Service

Quality Assurance & Usability Analyst

January 2000 July 2002

Developed user interface design guidelines, product requirements, and functional test plans for web -based

call center and wireless handheld applications

Created role-based test suites based on user workflow analysis, a key contribution in one of the

company s highest quality software releases

Collaborated extensively with developers and product managers during the design process

EDUCATION Northeastern University

High Tech MBA (in progress)

September 2011 July 2013

Carnegie Mellon University

Masters in Human-Computer Interaction, 3.94 GPA

August 2002 August 2003

University of California, Irvine

B.A. in Psychology with minor in Computer Science

Magna cum laude, 3.8 GPA

September 1995 December 1999

Lund University, Sweden

Exchange student, fluent in Swedish

June 1997 July 1998

Kelly K. Hughes -2-

RELEVANT SKILLS User-Centered Design Methodologies

Field research (Ethnography, Contextual Observation)

Qualitative interviews

Focus group facilitation

Persona development

Wireframing

Rapid prototyping

Usability testing, traditional and remote

Expert reviews (Cognitive Walkthrough, Heuristic Evaluation)

Survey Design

Software

Adobe Creative Suite (Photoshop, Illustrator, Flash, Dreamweaver)

Axure rapid prototyping software

Microsoft Visio, Office

Morae Usability Testing Suite

Technologies and Languages

ActionScript 3

HTML, XML, CSS

Java

C++

Visual Basic

Professional Development

Interaction Design (Cooper U)

Designing for Persuasion, Emotion, and Trust (Human Factors International)

HONORS AND Vice President, Education Quincy Toastmasters Club

ACTIVITIES Mentor, Young Women s Leadership Conference (Jenna Druck Foundation)

Phi Beta Kappa Honor Society Member

Undergraduate honors in Psychology

Intercollegiate cross country and track athlete, 4 years

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