Customer Service Manager
Resume:
Richard Hall
Email: *********@********.***
Address: **** **** ** **
City: Albuquerque
State: NM
Zip: 87015
Country: USA
Phone: 505-***-****
Skill Level: Management
Salary Range: $42,000
Willing to Relocate
Primary Skills/Experience:
Business Management
Educational Background:
Certification, Business
Unisource Management School, 02/1994 - 02/1996
Valley Forge, Pa
Job History / Details:
Richard Hall
1201 56th st nw
Albuquerque, NM 87105
**************@*****.***
Executive leader with experience leading operations through strategic planning, sales, project management, improvement processes, and providing high-end customer service. Combine strong planning, organizational and communications skills with the ability to independently plan and direct business affairs. Progressive leadership experiences have created a passion for surpassing financial and service objectives. Derive genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating the creativity to achieve financial and operational success. Government purchasing background with Federal DFAR, state and local government standards. SAP computer trained along with Microsoft Office and Adobe software. Areas of Key Strengths include:
"I Operations Management "I Strategic Business Planning
"I Revenue Growth "I Project Management
"I Coaching, Mentoring & Training "I Sales & Marketing
"I Cost Avoidance, Reduction & Control "I Customer Relationship Management
PROFESSIONAL EXPERIENCE
Plant Manager: AMERIGAS PROPANE 2011-Present
Directly responsible for effectively and profitably managing daily operations and the employees of the districts. Ensure the districts comply with all regulatory requirements and company safety policies and procedures.
"X Deliver product and service Commercial, residential and manufacturing accounts.
"X Coordinate daily scheduling of employees to cover delivery routes, customer service and service technicians to meet customer demands.
"X Work proactively with all departments to ensure financial commitments were met.
"X Fleet management obtaining to all drivers and vehicles meeting all DOT requirements set forth in accordance with company policy and federal requirements.
"X Manage profit and loss for Albuquerque branch office meeting all financial guidelines set in market financial planning.
"X Acquisition and merger with Heritage Propane and blending of plants eliminated position with Amerigas Propane.
Project Manager Contract: PHP LLC. 2004-2011
Performed estimates for the purpose of bidding construction projects for residential and commercial sectors. Researched and obtained information on potential properties to purchase for the purpose of renovating.
"X Prepared and organized daily work schedules to complete commercial and residential projects within time frame guidelines from financial partners.
"X Negotiated rates for products and services to ensure profitability of projects to meet guidelines.
"X Coordinated renovations and new construction licensing as well as staffing of employees and subcontractors to meet completion deadlines critical to the timely completion of projects.
Government Sales & Territory Manager: GEORGIA PACIFIC CORPORATION-Unisource Division 1999-2003
Managed Government clients including sales and marketing, inventory programs, contract compliance, financial auditing, procurement procedures, pricing, customer service and timely delivery of product to Department of Energy and Department of Defense in the sales territory assigned.
"X Collaborated with all internal departments to ensure corporate requirements were met.
Distribution Center Division Manager: GEORGIA PACIFIC CORPORATION-Unisource Division 1994-1999
Administered 100,000 square foot distribution center, 3 satellite locations and 2 retail operations. Managed $2.4 Million in inventory and approximately $42 Million in sales with profit and loss responsibility.
"X Oversaw departments including sales, accounting, human resources, purchasing, and customer service.
"X Fleet management of 17 vehicles and up to 70 employees in mentioned departments for state of New Mexico, Southern Colorado and El Paso, Texas.
"X Effectively ensured all corporate financial and operational guidelines were achieved.
CAREER OVERVIEW
Sales Manager: GEORGIA PACIFIC CORPORATION- Western Paper Division 1991-1994
Industrial Product Operation Manager: GEORGIA PACIFIC CORPORATION- Western Paper Division 1984-1991
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