Project Manager Management

**** ********* ***** *****: 770-***-****

Email: **********@*********.***

Loganville, Georgia 30052

http://www.michaeljpierce.com

Michael James Pierce

I have a strong background in defining, planning, and implementing business

Introduction processes, with extensive experience working within teams and supervising

technical personnel, especially on never-been-done projects.

I am an accomplished software developer, with experience in developing

process/BI applications to manage and automate business processes. I have a

solid understanding of current and emerging computing technologies.

I'm looking for a team that utilizes my hands-on technical skills in a technical

position that also employs my experience in project management and quality-

engineering.

Software Development/Project Manager/Business Analyst positions

Career Objective

OS: RHEL, Fedora, CentOS System Admin, Ubuntu, Apache 2, W2K3 Server

Databases: MySQL, Oracle, PostgreSQL, MSSQL

Frameworks: Drupal Development SCM: CVS SVN

Technical Skills

Apps/technologies: PHP, BASH, CSH, Python, XSLT/ XML, XHTML/CSS,

HTML5, C#, Adobe Flex 3/Flash command-line adept.

Experience

Web Developer Nov 2012 current Turner Ent. via Randstad Atlanta, Georgia

Web Developer-Digital Ads

Contract position to provide technical implementation support for digital, mobile and

video ad serving. Perform analysis, support, training, reporting, testing, and project

management across multiple, complex system implementations with custom and third-

party applications

Significant Accomplishments

Provide developement/management of new and existing ad units

Utilize Solbright, Dart Enterprise (DE), and Freewheel to serve ads

Provide stewardship/troubleshooting for ad delivery across assigned properties

Web Developer May 2012 Oct 2012 Turner Sports via Randstad Atlanta, Georgia

Sr. Web Developer-NBA-Digital

Web Development contract position to provide support and feature development for

www.nba.com and 30 NBA teams based on Drupal CMS, using Agile development

techniques.

Significant Accomplishments

Daily Break/Fix support for NBA teams using a Drupal multi-site deployment

Migration of teams from legacy CMS system to Drupal

Provide features and modules for NBA teams to support their marketing and

customer loyalty efforts (Top Story Slider, Featured Video, Menu Ad Blocks)

Participation in development of User Stories for requirements gathering and

Daily Scrum to maintain focus and velocity

Use of Atlassian Tools (JIRA, Confluence, Fisheye) for Software Development

Documentation and Collaboration

Experience

Software Dec 2011 June 2012 Nortel via Beeline-ZeroChaos Home-based

Software Support Specialist

Support

Responsible for feature development and operational support of custom application

based on Adobe Flex, PHP, and ORACLE DB

Significant Accomplishments:

Feature development to support Project Management Organization

Operational support for clients in the US, Canada, and Europe

System administration and Database management responsibilities to keep

the application highly available.

Sr. Project Mgr Jul 2009 Sep 2011 Nortel Networks Home-based

Infrastructure Project Manager, GENBAND Divestiture

Responsible for infrastructure integration to support transfer of CVAS business

applications to GENBAND IT. Responsible for defining requirements and developing

plans for Voice, WAN, LAN, Server, Desktop infrastructure, and Help Desks. Worked

with Operations teams to establish requirements to maintain availability and security

standards, including licensing Helped develop documentation, processes and tools with

Nortel PMO for managing Transition Work Orders.

Significant Accomplishments:

Delivered Integration of Nortel/Genband divesture on time.

Linked NT/GB networks using BGP and BPN; Established Server/Storage

Staging area to support Business and R&D Application cloning

Established dashboard to monitor workflows to ensure compliance to

Transition Services Agreement

Web application to manage work order data collection, including 3rd Party

RFQs, PO, and Invoicing process.

Served as backup Project Manager for ERICSSON Divestiture.

SW Developer Dec 2007 Jul 2009 Nortel Networks Home-based

SW Developer, Technology Services

Focused on process software development for IT. Responsible for capturing system

requirements, schedule estimation, coding, testing, and user support. Responsible for

establishing production and test environments in both Linux and Windows

environments, including source-code management.

Significant Accomplishments:

Co-Developer of TCM web application in Flex 3/PHP/XML/Oracle running on

Apache to provide Project Management system, as well as employee time-

tracking.

Prime Developer of MFT web application in Flex 3/C#/MSSQL to provide

infrastructure forecasting tool in support of IT investment process

Continued to chair Compute Roadmap meetings and provide project

management support to various initiatives.

Experience

Sr. Project Mgr Jan 2007 Dec 2007 Nortel Networks Home-based

Sr. Project Manager, Technology Roadmap Engineering and Architecture

Program manager for project portfolio in emerging technologies. Responsible for

tracking and reporting progress of projects from idea to solution delivery. Responsible

for mapping individual technical projects to business process solutions. Assists senior

leadership in efficient allocation of resources both people and equipment.

Significant Accomplishments:

Transformed Technology roadmap process from static bi-annual event to a

dynamic way of managing IT infrastructure

Developed web-based application to develop process, track and report progress

on achieving roadmap goals

Provided project management mentoring for 176+ members of Global

Computing Services

Team Leader Oct 2004 Jan 2007 Computer Sciences /Nortel Alpharetta GA

Team Leader, Unix Operating System Development (GIS)

Sr. Project manager in Standard Operating Environment development for Linux,

Solaris, and HP-UX operating systems. Responsible for OS Lifecycle management.

Responsible for individual OS development project planning, including requirements,

design, testing, and deployment.

Significant Accomplishments:

Evolved OS offerings in Linux, Solaris, HP-UX, and Windows Server,

focusing on content, quality, and supportability.

Improved the velocity of individual releases, while decreasing the duration of

each project.

Established documented development process, obtaining management approval

and implementation. Established central program repository

Lead effort to expand and automate OS Testing

Project Mgr Jan 2002 Oct 2004 Computer Sciences Corporation Alpharetta GA

Project Manager, Project Management Organization (PMO)

Multi-site Project Manager for managing IS infrastructure projects in support of the

Nortel Networks account. Interface with clients at VP/Director level to define project

scope and goals. Responsible for scope definition, cost proposal, schedule, resource

obtainment and execution. Responsible for vendor management and activities to ensure

client satisfaction. High usage of Microsoft Project 2002 for schedule, resource

planning, and reporting.

Significant Accomplishments:

Provide project management activities to develop and deploy the first fully

supported desktop image based on Red Hat Linux, reducing hardware and

maintenance costs by 60%.

Responsible for global workstation refresh of Unix workstations on SUN and

HP operating system in US, Canadian, European, Asia-Pac, and Latin

American sites.

Provided project management to implement infrastructure optimizations in

eastern U.S. facilities saving $2.7M annually.

Onsite and Remote leadership of employees and contractors at 50 sites over 38

cities in 18 states.

Experience

Manager May 2001 Jan 2002 Computer Sciences Corporation Alpharetta GA

Cross-Functional Manager, Service Delivery-Nortel Networks account

Project manager responsible for technical and management process development in

support of the Nortel Networks account, including service level agreement. Significant

involvement in account transformation teams to drive process improvement and lower

costs in the areas of service review, SLA reporting, change management, and root cause

analysis.

Significant Accomplishments:

Participation in Service Delivery Excellence Program to assess management

processes and plan improvement actions.

Participation with senior management team to establish SLA metrics and

reporting formats.

Managed Wall-to-Wall inventory project in Atlanta and Lease Return project

in Washington, DC

Manager Feb 1997 May 2001 BNR/ Nortel Networks Alpharetta, GA

Manager, Information Technology

Responsible for program and project management of $5.1M computing environment

budget for business operations and product development communities. End-to-end

responsibility for design application support tools, desktop technical support, and server

operations on mixed platform of HP-Unix, Solaris, Windows NT, with local area

networking using TCP/IP protocol. Leadership responsibility for a culturally and

technically diverse team of 14, utilizing team-directed strategies to enhance

performance and develop team leadership skills.

Significant Accomplishments:

Implemented new SW design environment tools in areas of requirements

mgmt, OO design and development, configuration mgmt, and testing to speed

time-to-market of new product development.

Established project management process using MS-Project 98/2000 to establish

budgets, monitor/control status, and communicate progress across line

functions using the intranet.

Significantly reduced infrastructure/data duplication using new architecture

and technologies allowing 15% budget reduction.

Advisor Mar 1995 Feb 1997 Bell Northern Research Norcross, GA

Advisor, Access Networks Business Unit

Responsible for development of Annual Quality Plan in conjunction with Senior

Management Team. Prime Responsibility for Development of Customer-focused

Metrics, ensuring alignment with Customer satisfaction surveys. Responsible for

defining and nurturing Team-based Problem Solving Methods. Participated on Core

Team that achieved ISO9000 certification for the multi-site business unit.

Significant Accomplishments:

Worked with Design managers to streamline software development processes.

Performed audit functions to improve CMM level.

Produced Customer-focused metrics, utilizing a creative, easily understandable

format that directed attention to hot spots.

Facilitated several well-received senior management meetings using quality-

engineering tools to encourage breakthrough thinking.

Authored and implemented sections of quality manual related to metrics and

problem solving techniques.

Experience

Sr Quality Eng. Aug 1993 Mar 1995 Northern Telecom, Inc. Norcross, GA

Sr. Quality Engineer, Product Assurance

Responsible for Reliability and Quality monitoring of all Access Products and

coordinating improvement efforts within the design and manufacturing communities.

Responsible for statistical analysis of processes on a business-wide scope and

recommending improvement. Involved in project management of various customer-

required quality programs.

Significant Accomplishments:

Established and produced extensive product reliability report using statistical

techniques to highlight improvement opportunities.

Facilitated many cross-functional team meetings to develop plans and take

actions to obtain identified improvements.

Quality Eng. Aug 1993 Mar 1995 Northern Telecom, Inc. Stone Mountain, GA

Quality Engineer

Responsible for all quality engineering activities associated with Manufacturing and

Internal Quality Audit, especially statistical. Conducted Process Capability Studies and

Design of Experiments in Manufacturing and Design on both circuit pack and

mechanical designs.

Significant Accomplishments:

Established effective Statistical Process control methodologies, working with

line management and employees to improve yields

Worked with Manufacturing Engineers in Design of Experiments techniques

for test equipment error of measurement for A/D converters

Jun 1976 Aug 1993

Work history available on request

Education

MERCER UNIVERSITY Atlanta, Georgia

Currently a junior in progress to a BBA degree in Computer Science

TOTAL TECHNICAL INSTITUTE Norcross, Georgia

DIPLOMA: Electronic Technician May 1989

UNIVERSITY OF GEORGIA Athens, Georgia

Attended classes in 1980/1981 and 1990/1991 pursuing a BS degree

TOWERS HIGH SCHOOL Decatur, Georgia

DIPLOMA: June 1980

AMERICAN SOCIETY FOR QUALITY CONTROL

CERTIFICATION: Quality Engineering Certificate Number 27553

CERTIFICATION: Quality Auditing Certificate Number 5331

PROJECT MANAGEMENT INSTITUTE

MEMBER: 336489

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