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Service Management

Location:
Pittsburgh, PA
Posted:
January 27, 2013

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Resume:

Katie Kurylo

Email: abqczp@r.postjobfree.com

Site: www.KatieKurylo.com

EXPERIENCE AND KNOWLEDGE

Excellent communication skills; can handle multiple inquiries and impart vital information.

Experience with composing press releases, public service announcements and articles.

Proven capabilities with various forms of media including social media and brochure and newsletter

design to promote projects and events.

Ability to lay out and design newsletters and brochures in various softwares.

COMPUTER SKILLS

Adobe Dreamweaver Content Management

Microsoft Office

Adobe Flash Systems

Adobe Photoshop

HTML and CSS

Adobe InDesign

PROFESSIONAL EXPERIENCE

Animal Friends Pittsburgh, PA

Communications Assistant (02/2012-Present)

Write text for animal biographies, Petsburgh Press articles and blog entries

Design envelope stuffers, retail store signs, Street Team animal posters, special event brochures

Update and manage web content; applied for Google AdWords grant, created Pinterest account

Recruit and organize volunteers for weekly adoptable animal photoshoots

U.S Department of Treasury - Internal Revenue Service Pittsburgh, PA

Telephone Contact Representative (10/2010-02/2012)

Diffused angry and emotional taxpayers with communication skills

Conducted appropriate research in a timely and courteous manner

Assisted taxpayers with technical questions, ordered forms and publications

Negotiated payment plans for owed back taxes

Allegheny County Department of Human Services Pittsburgh, PA

Webmaster Intern (05/2009-08/2009)

Wrote public service announcements and press releases for Candidate s Comedy Night 2009

Utilized social media in promotion of fundraising events

Updated website by using Ektron Content Management System Database

Conducted media relations with local radio stations

EDUCATION

Slippery Rock University of Pennsylvania Slippery Rock, PA

Bachelor of Science in Communication (09/2006-12/2009)

Graduated Magna Cum Laude; Honors Program

President of SRU s chapter of Public Relations Student Society of America (PRSSA)

Contributor for The Rocket, SRU s student-run newspaper



Contact this candidate