Customer Service .Net Sales Project Manager Developer

CATHY JOHNSON

**** * **** **.

Kansas City, MO 64129

********@*****.***

816-***-****

cathyjsplace.com

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.NET DEVELOPERSummary of Qualifications

* Microsoft Certified Technology Specialist (MCTS): 3.5 .NET Framework Web Applications. (expected by 04/2013)

* Excellent foundation knowledge in designing and developing web applications using .NET framework.

* 20+ years experience in challenging customer service environments.

* Experienced professional in problem-solving, decision making, and working under deadlines.TECHNICAL SKILLS

Visual Studio 2008, C#.NET 3.5, ASP.NET, ADO.NET, AJAX, LINQ, SQL, SQL Server 2005, SSMSE 2005, XHTML, JavaScript, CSS 2.0, Vista.

EDUCATION AND TECHNICAL TRAINING

Centriq Training, Leawood, KS

Application Developer in C#.NET Program

12/2012-present

* Technical Competencies:

- C#, ASP.NET 2.0 & 3.5, ADO.NET, AJAX, LINQ, Visual Studio 2008, SQL, SQL Server 2005, SSMSE 2005, Database Design, XHTML, and CSS 2.0.

* Professional IT Project Experience:

- Widgets and Gadgets: Created a secure application for managing product data.

- S.A.T. Project: Created a secure application for managing students, courses, and scheduling data.

- Job Finder Project: Created a secure ASP.NET application for the purpose of tracking job posting related information using C# and the .NET 3.5 framework. The application tracks companies, job postings, contacts, and communication data through the lifecycle of a job application. Built and scripted a SQL Server 2005 database from scratch where all data was stored. This application uses various aspects of ASP .NET including membership, directory security, data controls, e-mail functionality, and custom error handling. Managed all aspects of this project from creating the masterpage all the way through database and website deployment. Projects available for review live at the following URL: www.cathyjsplace.com.

* Soft Skills Training:

- Customer Care & Effective Communication.

* Certifications:

- Microsoft Certified Technology Specialist (MCTS): 3.5.NET Framework Web Applications. (expected 5/2010)

PROFESSIONAL EXPERIENCE

Customer Service Representative

02/2006-06/2012

Provided telephone service and support within a high volume call center.

Exceeded daily targets for sales goals

Developed customer service strategies to increase repeat customer sales.

Specialized in customer complaint handling receiving 96% customer satisfaction scores.

INNER CITY OIL-Kansas City, MO

General Manager

12/1984-08/2005

Controlled scheduling, along with managing payroll and hiring and training of employees.

Provided inventory control and organization of store supplies.

Introduced new products and services resulting in overall profit increase of 8%.

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