Manager Project

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Celeste

Hughes

***** * **** ****** #****, Phoenix, Arizona 85044

Cell: 480-***-**** * email: *******.*.******@*****.***

Operations Manager

Highly skilled personnel manager with over 20 years of professional experience. Talented manufacturing operations manager with extensive leadership expertise and perceptive problem resolution skills. Engineering expert with extensive project management skills and business development experience. Performance coach focused on cost savings and increased revenue through proper personnel/process implementation. Results driven team leader with extensive customer/employee relations expertise and value-building understanding.

Help Desk Support * Project Planning * Business Development * Enterprise Application Support * Operations Manager * Manufacturing * Engineering * Performance Monitoring * Training Coach * Semiconductor Deposition Process * Database Manager * Hardware Specialist * Data Analysis

Professional Experience

United Recovery Systems, Tempe Arizona * 2010

1st and 3rd party collections experience -" high producer, experienced in skip tracing, collections, in-coming and out-going call center

Honda of Superstition Springs, Mesa, Arizona * 2009

Sales and Leasing Consultant: Assisted customers in determining best possible purchase or lease option based on their financial situation. Developed sales leads and prospected for new clients. Managed follow-up/business development database and assisted other consultants as necessary. Utilized customer relation skills to maintain and gain sizable client base, collections responsibilities.

Intel Corporation Chandler, Arizona * 1997 -" 2009

Metals Engineering Group Leader * 2008-2009: Developed and managed group of engineers, technicians, and technology professionals focused on tool manufacturing. Managed total area performance including safety, quality, and throughput monitoring. Acted as mentor for staff and coached personnel on performance enhancement. Facilitated technical problem solving across multiple shifts and partnered effectively with other departments to meet production goals. Delivered tactical and strategic capability to shift and module teams.

Earned People Manager of the Year awardAchieved successful factory closure and people placementEarned Organization Design Award.

Manufacturing Shift Manager * 2005-2008: Managed production operations according to company policies and procedures. Developed technical supervisors' competence in staff operations to ensure smooth manufacturing processes. Perform employee performance reviews and coordinate production startups/shutdowns. Maintained shop cleanliness, safety, and operated within SOPs.

Factory Automation Group Leader* 1997-2005: Managed software and engineering group to maintain 24/7 operations of automated manufacturing processes. Developed staffing, forecasted budgetary needs, acted as project manager, and interdepartmental communications.

Education

Bachelor of Science -" Business Management

University of Phoenix, Phoenix, Arizona

Bachelor of Music

University of Hartford -" The Hartt College of Music -" Hartford, Connecticut

Software Expertise

SAS* Crystal Business Objects* UNIX * MVS and extensive others

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