Project Manager Technical Writer

Location:

Petaluma, CA

Posted:

January 25, 2013

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Resume:

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Resume: Paul MillardSenior Technical Writer, Editor, and Web Developer

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Experience

32 Woodworth Way

Petaluma, CA 94952

Tel: 707-***-****

Cell: 707-***-****

Email: abqcsz@r.postjobfree.com

Website:

Summary of Qualifications Over 25 years experience in technical and marketing communications. Expertise in technical writing, technical editing, and structured documentation.Experience with and knowledge of XML, DTD, XSL, XSLT,

well-formed XHTML, and CSS2. 5 years experience in Web development

and online documentation. Adept at the following publishing technologies

and Internet authoring tools: Adobe FrameMaker 7.0, Illustrator,

Photoshop, Acrobat 7.0; Altova XMLSpy; Macromedia Dreamweaver

MX 2004, Fireworks MX 2004, RoboHelp X5; Microsoft Word,

Excel, PowerPoint, Visio; Quadralay WebWorks Publisher

Pro 7.0.Basic programming skills in Javascript, Coldfusion,

PHP, MySQL, and the Java programming language.Operating systems: Microsoft Windows 95 -

XP; Apple Macintosh; UNIX, Linux.15 years professional experience with companies that manufacture,

market, and distribute servers, workstations, and telecommunications

equipment. 15 years experience with Fortune 500 companies such as Alcatel and

Celanese. ExperienceLead Technical Writer, Guardware LTD

(Contract with Kudos Information, Inc.)

January 2005 through March 2005:Project manager and lead writer for two software user

guides that involved working with

the client in the United Kingdom and the client s engineering

staff located in Kuala Lumpur. Developed the content in FrameMaker and converted it to HTML with WebWorks Publisher Pro 7.0. Demonstrated my ability to manage a documentation project skillfully, communicate across great distances, and launch the product on time.

Senior Technical Writer, Alcatel USA

(Contract with Kudos Information, Inc.)

August 2004 through December 2004:Wrote process documentation for the Lightspan digital loop carrier.Helped introduce the new Lightspeed project for delivering IP triple-play services to the home.

Intranet Developer and Technical Writer, Turtle & Hughes

(Turtle & Hughes distributes

industrial products in Linden, New Jersey.)

August 2003 through March 2004 (Contract): Delivered a 200+ page corporate Intranet to help consolidate the five Turtle & Hughes divisions, spread over several states.Designed, built, and managed the site.Worked closely with their VP Marketing to deliver a variety of effective tools for encouraging sales training, developing marketing strategies, and disseminating corporate information.Technical Editor, Gluon Networks

(Gluon manufactured telecommunications

equipment.)

November 2002 through May 2003 (Contract):Edited technical documentation including functional descriptions, system specifications, user manuals, special reports, and other customer deliverables that applied to Gluon s Converged Local Exchange solution.Updated existing documentation based on additional features added to the

product line.

Senior Technical Writer, Westwave Communications

(Westwave developed software for

the telecommunications industry.)

March 2002 through August 2002 (Contract):Wrote technical documents describing Westwave s softswitch solution for digital loop carrier applications.Demonstrated a thorough knowledge of Adobe FrameMaker and Illustrator.

Technical Editor, Western Multiplex

(Western Multiplex manufactures telecommunications

equipment.)

November 2001 through January 2002 (Contract):Wrote process documentation for their wireless access solution. Updated existing documentation.

Senior Technical Writer, Mariposa Technology

(Mariposa developed telecommunications

equipment.)

August 2001 through October 2001 (Contract):Worked on updating documents involving their AXH600 Access Hub, a high-speed integrated access device (IAD).Edited technical documentation including functional descriptions, system specifications, user manuals, special reports, and other customer deliverables and documents.

Senior Technical Writer, Alcatel USA

September 2000 through July 2001 (Staff): Wrote, edited, and illustrated technical documentation

that included installation procedures for a wavelength

division multiplexer (WDM) network involving the transport

of Time Division Multiplexer (TDM) and Asynchronous Transfer

Mode (ATM) traffic, on different wavelengths, over a

single fiber pair. Updated and/or edited various installation procedures and illustrations found in other segments of the Alcatel Litespan Standard Practices.

Senior Technical Writer, TrueTime

(TrueTime manufactured precision

timing devices before merging with Symmetricom.)

August 2000 through September 2000 (Staff):

Wrote and edited content for the TrueTime

GPS network time server.Senior Technical Writer, Sendmail

(Sendmail develops the mail transfer

agent of the same name.)

February 2000 through July 2000 (Staff):Wrote and edited content for the Sendmail Technical Support website. Edited the Knowledge Base FAQ for consistency and converted hardcopy documentation to HTML.Colaborated with the call center engineers to write solutions to Sendmail

configuration problems.

Senior Technical Writer, Inference

(Inference

developed customer relationship management software.)

December 1999 through February 2000 (Contract): Created a Web-based white paper The Knowledge

Gateway: A Primer timed to coincide with Inference's

launch of a new product called the k-Commerce Support

Enterprise Knowledge Gateway.Designed the white paper to detail the many features

of the software application and completed it on time.Corporate Marketing Manger, ARM Systems

(ARM Systems manufactures personal

computer systems, laptops, and network servers.)

1994 through 1999 (Staff):Made significant contributions each year to sales volume and the bottom line.Wrote a variety of technical marketing pieces. As part of a marketing team, developed strategies to market computer systems. Gained hands-on experience with all aspect of the manufacture

and networking of PCs.

EducationAmerican Graduate School of International Management,

Phoenix, AZ

Bachelor of Science: Graduate studies in International

Marketing

Miami University (Ohio), Oxford, OH

Bachelor of Arts, English

UC Berkeley Extension, Berkeley, CA

Technical Communications, Technical Editing, and Writing

for Programming.

Santa Rosa Junior College, Santa Rosa, CA

Adobe Illustrator, Photoshop; Macromedia Flash MX, Dreamweaver

MX; XML for Web Developers; Java Programming Language.

Lieutenant (JG), United States Navy

Communications Officer, USS Marshall (DD676)

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