Customer Service Project Manager
Resume:
ROV
Reviews
Glenn
Glenn C. Hughes
Yokohama, Kanagawa
Japan 231-0023
e-mail: glenn_hughes@hotmail.comSummaryInternational Project Manager with ten years experience in the high tech industry,
focused on service, training, and recruiting.
Excellent communications skills and a creative understanding of technology as an enabling
tool have allowed me to successfully complete complex projects in Asia. Education
Santa Clara University - Santa Clara, California, 1989 - 1991
Masters of Business
Administration
Suspended studies to
pursue business travel opportunities.
GPA: 3.5/4.0
DeVry Institute of Technology - Columbus, Ohio, 1984 - 1987
Bachelors of Science in
Electronics Engineering Technology, 1987
GPA: 3.87/4.0
Work Experience
Technical Support Manager, KLA-Tencor Instruments, Japan
11/98 - presentOne year assignment to manage three product support teams, and the training department.Act as liason for NEC and Toshiba Operating Commitees.
Customer Service Manager, KLA-Tencor Instruments, Singapore
10/96 - 11/98Two year assignment to manage the hiring, training, and deployment of 18 customer
support engineers.Oversee P&L, contracts, installation, and parts supportManage growth of key customer accounts in Singapore, Malaysia, Thailand, and China
Technical Training Supervisor, KLA Instruments Corp, Yokohama, Japan
7/95 - 9/96Eighteen month assignment to design and build comprehensive training program for
Japanese Field Service Engineers.Hired and supervised three trainers.Designed HOTACE orientation program for new hiresReduced Engineer learning curves by 50% through task-based training and
evaluation.Design and implement customer training program.Recruit/Interview candidates for International hiring program (in Japan, Taiwan, Korea,
and Singapore).
Senior Customer Service Engineer, KLA Japan, Tachikawa, Japan
4/93 - 6/95Two year assignment (one year in Tokyo,one year in Osaka) to install, maintain, and
troubleshoot automated inspection equipment.Trained and mentored six new Japanese service engineers.Act as liason between the US and Japan technical support organizations.
Associate Test Engineer, KLA Instruments, San Jose, CA, USA
11/87 - 3/93Build, troubleshoot and confirm automated inspection equipment.Support field equipment issues. Travel to customer sites (Vermont, Boston, Texas,
Indiana).Create documentation, procedures, and forms to expedite engineering processes.
Honors
KLA Instruments General Managers' Award, Q3 FY'96
Deans List, DeVry Institute of Technology
Presidents List, DeVry Institute of Technology
Scholastic Achievement Award, DeVry Institute of Technology
Other Hobbies/Skills
Computers
Created Web Based Intranet Knowlege System
Comfortable with databases, word processors, spreadsheets, presentations, etc.
Programming in Pascal, HTML, Basic
Travel
Canada, Central America, Carribean, Mexico, Japan, Korea, Taiwan, Singapore,
Thailand, Malaysia, Indonesia, China, Australia, most of the U.S.
Writing
Technical Documentation
Articles for company paper
Photography
35mm, Digital, Video
Baseball Head Coach
Coached 12-14 year olds for two years.
Music
Live Performance for 5 years (managed all bookings, promotion, auditions, hiring,
and accounting) Guitar Player, Singer, Songwriter
Experienced with Analog, Digital, and MIDI sound recording and live sound mixing
Contact this candidate