Customer Service Accounting

Jean Elie Gr goire

** ********* ********, ***********, ******* M1H 2B2

Phone: 416-***-****, Cell: 647-***-****

Email: ****************@*****.**

OBJECTIVE: Seeking a Bookkeeper or Accounting Clerk position where I can contribute my strong analytical skills and accounting experience

HIGHLIGHTS OF QUALIFICATIONS

Over 12 years experience of work in Bookkeeping and AccountingKnowledgeable and experienced in all accounting processes including Financial Statements, Audits and BudgetsCapable of working under pressure, individually and in a team settingCreative and resourceful in generating new ideas and solving problemsExcellent people skills, persistent, patient and sensitive to customers’ needs Bilingual – English and French - written, reading and spokenDiploma in Economics, Bookkeeping and ACCPAC Certificate

Technical SkillsMS Word, Excel, QuickBooks, Simply Accounting, ACCPAC, SAP, Oracle, NEC apps, SBus, Windows, Email and Internet

PROFESSIONAL EXPERIENCES

Office Administrator – Bilingual Customer Service

Stock Transportation, Scarborough, Ontario: Oct. 2008 - Present Maintained Accounts Receivable and Accounts PayableMonitored and ordered office supplies and maintained office equipmentManaged Petty Cash and statementsAnswered phones, greeted drivers and publicResponded to telephone requests promptly with information and appropriate follow-upReceived drivers and guests using a positive, caring and supportive approach at all timesAssisted with the preparation and administration of divers meeting and social eventsAchieved weekly and monthly deadlines example: customer billingCreated a variety of documents using MS Word and ExcelEntered information in database using Oracle, NEC Apps, SBus and Window applicationsAssisted Charter Department in creating Credit Memo and prepared customer maintenance documents

QuickBooks and Simply Accounting Consultant

glise Catholique Sacr -C ur de Toronto (2009)Developed set of accounting books using QuickBooks and trained existing staff

D panneur Mat riaux de Construction, Port-au-Prince (Part time job) Performed accounting an audit activities : Bookkeeping, banking reconciliation and financial report

Audit Analyst – Bilingual Customer Service (Temporary Contract)

Unilever (through ACCOUNTEMPS), Toronto, Ontario Feb.-Jun. 2008Performed post audit activities in Customer Service Department regarding deductions made by customers related to deals offered by UnileverCleared all correct deductions made by customers regarding post audit and all deductions under $1000.00

Jean Elie Gr goire

Phone: 416-***-****, Cell: 647-***-****

Email: ****************@*****.** Page 2

Bilingual Customer Service Representative Jan.–Feb. 2008

Arvato Services / Expedia.ca, Scarborough, Ontario Provided technical support to customers reserving flights, hotels, cars and insurance

Finance Administrator (Temporary Contract) 2003-2007Ordonnateur National / D l gation of Europe Union, Port-au-Prince (2005-2007)ESC – Ing nieurs Conseils, Port-au-Prince (2003 – 2005)Provided technical support regarding procedures of expense to over 50 customers (Non Profit Organizations) that have been financed to help communitiesManaged an annual budget of $300,000.00

Finance Consultant 1992 - 2007

D panneur Mat riaux de Construction, Port-au-Prince (Part time job : 1992 – 2007) Performed accounting an audit activities : Bookkeeping, banking reconciliation and financial report

Consultant Communication

Brunet Georges & Associ s, Port-au-Prince 2006 US Embassy project -Met and motivated chambers of commerce’s members, professional and local organizations to sit together in order to realize national reconciliation

Sales Represented and performed sales activities for Telephone companies, Haitel and ComCell

Voluntary Activities Broadcast on CIUT 89.5 FM every Sunday from 10:00 AM to 11:00 AM (Creole Agogo) in order to inform and motivate my community to invest money together and to be strong as a community.

EDUCATION

ACCPAC Certificate May 2008

Skills for Change Training Centre

Bookkeeping Certificate April 2008

TDSB Adult Learning Overland

Bachelor of Economics 1988

Institute of Sciences Economics and Politics University

York University / Glendon Campus (some credits) - 2011 - 2012

Other Credit Courses and Certificates

Business Management

Customs, Information Technology

Public Administration

References Available Upon Request

Contact this candidate