Customer Service Project Manager

Guang Huang

*** ******* ** **** ** #*B • Baltimore, MD, 21244 • 410-***-****(H) • 301-***-****(O)

Email: *******@**.****.***

Web: http://www.csee.umbc.edu/~guangh1/

Software Engineer / Programmer

Profile

Professional with 3+ years software development experience. Sophisticated programming knowledge combines with well-honed problem solving strengths to meet the challenges of technical innovation.

Accomplishments

Ranked 2nd in 2004 International Trading Agent Competition - Supply Chain ManagementDesigned and created E-delivery System of Hewlett Packard to maintain constant information of HP technical support.Implemented Engineer Dispatching and Scheduling System for HP to manage and record the work log of HP customer engineers (CEs) and assist the call dispatchers to dispatch Customer Service Orders to CEs in the period of customer service.Completed Dynamic Data Collection Information Retrieval (IR) System using Java, proposing a new method to support dynamic change of IR System.

Experience

Fujitsu Lab of American, College Park, MD

Full-time Intern, Jul. 2004 - Present

Participating in Task Computing team to implement and improve Task Computing Environment.

Designing and implementing Enterprise Task Computing System --- Book Library SystemProvided facilities with a set of accessory tools.Designing & implementing Enterprise Task Computing System – Book Library SystemSkills: Web Services Development, XML/RDF/OWL/OWL-S, WSDL, SOAP

2004 International Trading Agent Competition Team of UMBC, Baltimore, MD

Team Leader, Jan. 2004 - Jul. 2004

Applied Artificial Intelligence technologies, implemented the agent competing strategies using Java.Designed and led programming to enhance the agent strategy with dynamic prediction of market, 3 pre-production strategies and automatic protection strategy against extreme operations from other opponents.Ranked 2nd in final.

Blue Matrix Software Ltd. Co., Beijing, China

System Developer / Software Engineer, Dec. 1999 - May 2001

Designed and developed several database systems for HP, China with relational databases, E-Commerce technology.Designed and developed E-delivery System for HP (Hewlett-Packard Development Company, China) to help customers communicate with customer service in online forum.Served as project manager and programmer in Engineer Dispatching and scheduling system (EDSS) for HP to manage the work log of HP customer engineers (CEs) and assist the call dispatchers to dispatch Customer Service Orders to CEs.Developed the Hardware Service Center (HSC) FAQ System for HP Customer Service Department using MS SQL and ASP.

Institute of Software of Chinese Academy of Sciences, Beijing, China

System Developer / Software Developer, Aug. 1999 - May 2001

Served as algorithm analyst and programmer in International Co-operation Department on the following projects:"System of Chinese Word Segmentation and Speech Tagging" project, Cooperated with NTT Communications Ltd, Japan. Japanese-Chinese Machine Translation System Collaborated with Hitachi Ltd, Japan.

Hua-Wei Telecom Company, Shenzhen, China

Intern, Aug. 1998 - May 1999 Participated in a Global System for Mobile (GSM) Communication team, accomplish bachelor thesis "Theory and future development of Global System for Mobil Communication (GSM)"

University of Science & Technology of China, SCGY, Hefei, China

Research Assistant, Aug. 1996 - Aug. 1999Research Assistant in Data Processing Lab

Selected Course Projects

University of Maryland, Baltimore CountyDynamic Data Collection IR System (Java/Swing, Rational Rose)Information Retrieval System (Java/RMI/Swing, Rational Rose)Distributed File System (Java/RMI, Rational Rose)Online e-Store Website (JSP/Java, Tomcat 4.1, Oracle 8, ERWin)VLSA design: n-bytes BCD Adder (VLSA)Tomasulo's algorithm(dynamic scheduling) simulation (C++)Multipath routing protocol simulation (C++, ns2)Game Player Agent(Empire-Builder) (Lisp, Ranked 1st in tourment)

Education

M.S., Computer Science, Jan. 2002 - May 2004

University of Maryland, Baltimore County, Baltimore, MDPass the PH.D Comprehensive Exams on August, 2003

B.S., Electric Engineering, Sep. 1994 - Jul. 1999

University of Science and Technology of China, Hefei, ChinaAdmitted to Special Class for Gifted Young (SCGY) with exemption from National College Entrance ExaminationGraduate with the award of "Excellent Undergraduate Thesis of 1999"

SkillsLanguages: Java, UML, C++, C, Database, JSP, Visual Basic, ASP, LispDesign Tools: Eclipse, Rational Rose, JBuilder, Database Design Tool (ERWin, Rational Rose), CVS, Visual Studio.net, Visual Source SafeOperating systems: UNIX, Windows 9X/2000/NT/XP

CertificateOracle Certificate Professional for Database Administrator for 8i

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