Sales Customer Service
Resume:
Riad Bazzo
Toronto, ON, M5V 3V1
Tel: 647-***-****
Email: ****.*****@*****.***
Highlights of Qualifications
A business graduate with three years of experience in sales at a large fitness organization with expertise in innovative fitness and nutrition practices.
Broad knowledge of personalized fitness plans and nutrition and stress management as proven by Can Fit Pro personal training specialist and SWIS Muscle Testing certificates
Strong leadership and management skills as an experienced trainer through coordination and management of various clients
Exceeded monthly quotas repeatedly in a results driven performance environment by averaging $5000/month and hitting Top 10 in sales
Proven interpersonal skills as demonstrated by maintaining good working relationships with many clients
Self-motivated as proven by having a strong private client base while maintaining professional appearance and demeanour
Education and Certificates
Business Marketing Diploma, June 2008
Fanshaw College, London, Ontario (Maintained 3+ grade point average)
General Art/Science Diploma, June 2006
Fanshaw College, London, Ontario (Maintained 3+ grade point average)
Certificates:
Can Fit Pro personal training specialist Certificate-March 2010
SWIS Muscle Testing certificate-October 2012
Work Experience
Extreme Fitness, Toronto, Ontario
Personal Trainer, April 2010– Present
Marketing and Sales Skills:
Provided sales pitch to potential clients with use of periodization plan layouts and SMART goals;
Entered my choice of five clients into before and after 60 day program competitions to market myself and grow client base;
Established good working relationships with clients to maximize renewals and provided demo sessions to attract prospective clients;
Demonstrated strong communication and customer service skills as proven by reaching monthly quotas of $5000/month in training renewals
Management and Teamwork Skills:
Developed personalized health and fitness plans and provided information and advice on nutrition and stress management for clients;
Effectively managed various clients by maintaining and updating client records on a regular basis;
Acted as a mentor by providing guidance during sessions and practical feedback after sessions to help clients meet individual goals within certain time ranges;
Dealt with challenges in a positive manner by communicating clearly with the client regarding their expectations and requirements of the exercise plans;
Kept well-informed of the emerging trends and best practices in the fitness industry in order to help maximize clients’ results;
Monitored client’s development over period and re-assessed nutrition and fitness plans where necessary
The Bradford Exchange, London, Ontario
Selling Representative (Inbound Call Centre), 2009– 2010
Assisted customers with orders by understanding their needs and ensuring customer satisfaction with the service provided
Presented customers with up-selling on every call to maximize sales of art and theme-inspired products
DHL Express, London, Ontario
Courier, 2007– 2010
Assisted with operational procedures such as handling, sorting, scanning, and loading shipments under tight deadlines;
Processed documentation for clearance process and attempted to resolve damaged or misplaced shipments to ensure timely transit;
Received DG (Dangerous Goods) and Workplace Hazardous Materials Information System (WHIMS) training;
Strong teamwork skills as proven by working with other process owners to ensure smooth movement of shipments;
Broad knowledge of Canadian postal codes
Summit Energy, London, Ontario
Selling Representative, 2006
Excellent communication skills as proven by Door to door selling for gas & hydro products
Positive & energetic attitude while travelling to various areas on a daily basis
Relevant Experience
Development of Business Project (In Progress)
Conducted Patent search to ensure that project had not been attempted in the past;
Registered Business name with completion of agreement forms;
Performed research re: prospective customers, market size, etc.
In process of developing prototype model with manufacturing company, confirmed with signed Non-Disclosure agreement-estimated completion date: February 2013
Event Coordinator, Big Bash Entertainment, London, ON, 2009– 2012
Confirmed bookings with venues for planned events;
Assisted in the preparation and distribution of tickets;
Used various marketing strategies by using advertisement posters, word of mouth, and local radio connections to maximize ticket sales
Interests
Travelling, Fitness & Health, Soccer
Contact this candidate